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2013 Amerivan Toyota Sienna Recalls & Complaints

1

open safety recall on record

Critical

15 owner complaints filed · Severity Index 1.20 · updated 2026-08-07

The recalls

Critical13V274000

Suspension:Rear:Shock Absorber

If the shock makes contact with the fuel filler neck, it could damage the neck allowing it to leak gasoline vapors and result in a fire or explosion causing personal injury.

Remedy & full details

ENK will notify owners, and dealers will relocate the shock absorbers and add a spacer, free of charge. The recall began on July 12, 2013. Owners may contact Eldorado National-Kansas at 1-800-955-9086.

Eldorado National-Kansas (ENK) is recalling certain model year 2011-2013 Amerivan Toyota Sienna vans manufactured February 17, 2011, through June 25, 2013. The fuel filler neck may contact the left rear shock absorber. This could damage the fuel filler neck.

Complaint volume

15 this model-year 19 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

Complaints filed15
Reporting a crash5
Reporting a fire0
Injuries reported2
Deaths reported0
Severity Index1.20

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

  1. Steering — 3 reports
  2. Service Brakes — 2 reports
  3. Electrical System — 2 reports
  4. Equipment Adaptive/Mobility — 1 reports
  5. Equipment:Electrical:Navigational System(Global Positioning System) — 1 reports
  6. Engine And Engine Cooling — 1 reports
  7. Visibility:Sun/Moon Roof Assembly — 1 reports
  8. Engine — 1 reports
  9. Fuel/Propulsion System — 1 reports
  10. Structure:Body — 1 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2011 · 2012 · 2013

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.