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2023 Audi Q5 Sportback Recalls & Complaints

2

open safety recalls on record

Critical

10 owner complaints filed · Severity Index 2.00 · updated 2026-08-07

The recalls

Critical22V753000

Engine And Engine Cooling:Engine:Hard Parts Internal/Mechanical

damaged engine can result in engine failure and a stall, raises the risk of a crash.

Remedy & full details

Dealers will inspect and, if necessary, replace an affected engine, free of charge. Owner notification letters are expected to be mailed December 6, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 and Audi's customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 13i4 (VW) and 13i5 (Audi).

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 Audi Q5 Sportback, Q5, 2022-2023 Volkswagen Atlas FL, and Atlas Cross Sport vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.

Critical25V294000

Engine

The screws can loosen, allowing oil to leak and raises the risk of a fire.

Remedy & full details

Dealers will inspect and replace the screws as necessary, free of charge. Owner notification letters were mailed June 5, 2025. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 15ZK.

Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2024 Q5 Quattro and Q5 Sportback Quattro vehicles. The cylinder head cover screws may have been improperly tightened.

Complaint volume

10 this model-year 5 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

Complaints filed10
Reporting a crash2
Reporting a fire0
Injuries reported4
Deaths reported0
Severity Index2.00

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

  1. Engine — 1 reports
  2. Unknown Or Other — 1 reports
  3. Power Train — 1 reports
  4. Wheels — 1 reports
  5. Steering — 1 reports
  6. Service Brakes — 1 reports
  7. Vehicle Speed Control — 1 reports
  8. Structure:Body:Hatchback/Liftgate:Support Device/Strut — 1 reports
  9. Structure:Body:Hatchback/Liftgate — 1 reports
  10. Electrical System — 1 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2022 · 2023

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.

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