IF MICROPROCESSOR "LATCH-UP" OCCURS, THE CUSTOMER WILL NOT BE ABLE TO OPERATE THE SYSTEM IN BOTH THE LOWER AND HIGH-SPEED MODES REQUIRED BY THE STANDARD.
Remedy & full details
DEALERS WILL REPLACE THE WINDSHIELD WIPER MOTOR COVER WHICH CONTAINS THE MICROPROCESSOR.
VEHICLE DESCRIPTION: PASSENGER VEHICLES. SOME OF THESE VEHICLES FAIL TO COMPLY WITH REQUIREMENTS OF FMVSS NO. 104, "WINDSHIELD WIPING AND WASHING SYSTEMS." THESE VEHICLES HAVE A WIPER SYSTEM MICROPROCESSOR THAT IS SUSCEPTIBLE TO VOLTAGE TRANSIENTS, WHICH CAN CAUSE A "LATCH-UP" CONDITION IN THE SYSTEM CONTROLLER.
Moderate02V328000
Latches/Locks/Linkages:Trunk Lid:Lock
IF THE CABLE IS OUT OF THE PROPER POSITION, IT COULD INCREASE THE FORCE REQUIRED TO ACTIVATE THE EMERGENCY TRUNK RELEASE HANDLE AND A PERSON TRAPPED IN THE TRUNK MAY NOT BE ABLE TO RELEASE THE TRUNK LATCH USING THE EMERGENCY TRUNK RELEAS…
Remedy & full details
DEALERS WILL SECURE THE EMERGENCY TRUNK RELEASE CABLE TO ENSURE THAT THE EMERGENCY TRUNK RELEASE HANDLE OPERATES PROPERLY. OWNER NOTIFICATION BEGAN DECEMBER 19, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT BUICK AT 1-800-521-7300.
ON CERTAIN PASSENGER VEHICLES, THE EMERGENCY TRUNK RELEASE HANDLE MAY BE INSTALLED OR FORCED OUT OF THE PROPER POSITION.
Complaint volume
Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.
What owners reported happened
5Crashes
11Fires
6Injuries
2Deaths
Across 71 complaints. Severity Index 1.23.
Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.
Numbers in brackets are open recall campaigns for that year.
Questions
Does an open recall mean the car is unsafe to drive?
Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.
Do I pay for recall repairs?
No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.
Why are there complaints but no recalls?
Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.
From the same data desk
Independent sites, same maintainer, same open-data standards.