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2024 Chevrolet Trax Recalls & Complaints

1

open safety recall on record

Serious

224 owner complaints filed · Severity Index 0.54 · updated 2026-08-07

The recalls

Serious23V744000

Electrical System: Instrument Cluster/Panel

blank instrument panel will not show critical information, such as vehicle speed and warning lights, raises the risk of a crash.

Remedy & full details

The VCU software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed December 4, 2023. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is A232424320.

General Motors, LLC (GM) is recalling certain 2024 Buick Encore GX, Envista, and Chevrolet Trax vehicles. The software in the Virtual Cockpit Unit Module (VCU) may cause the instrument panel display to intermittently go blank at vehicle startup or while driving.

Complaint volume

224 this model-year 10 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

10Crashes
11Fires
17Injuries
0Deaths

Across 224 complaints. Severity Index 0.54.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Electrical System60 · 27%Engine46 · 21%Unknown Or Other23 · 10%Exterior Lighting17 · 8%Service Brakes12 · 5%Power Train11 · 5%Visibility/Wiper9 · 4%Air Bags5
  1. Electrical System — 60 reports
  2. Engine — 46 reports
  3. Unknown Or Other — 23 reports
  4. Exterior Lighting — 17 reports
  5. Service Brakes — 12 reports
  6. Power Train — 11 reports
  7. Visibility/Wiper — 9 reports
  8. Air Bags — 5 reports
  9. Engine And Engine Cooling — 5 reports
  10. Forward Collision Avoidance: Warnings — 4 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2015 (7) · 2016 (5) · 2017 (3) · 2018 (2) · 2019 (2) · 2020 · 2021 · 2022 · 2024 · 2025 · 2026

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.

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