RecallRadar

Home → Chrysler → Pacifica Plug-In Hybrid → 2020

2020 Chrysler Pacifica Plug-In Hybrid Recalls & Complaints

1

open safety recall on record

Critical

107 owner complaints filed · Severity Index 0.15 · updated 2026-08-07

The recalls

Critical24V538000 Park outside

Hybrid Propulsion System

vehicle fire raises the risk of injury.

Remedy & full details

Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.

Complaint volume

107 this model-year 6 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

4Crashes
0Fires
2Injuries
0Deaths

Across 107 complaints. Severity Index 0.15.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Electrical System25 · 23%Engine22 · 21%Power Train17 · 16%Fuel/Propulsion System10 · 9%Unknown Or Other7 · 7%Service Brakes6 · 6%Vehicle Speed Control4 · 4%Seats4 · 4%
  1. Electrical System — 25 reports
  2. Engine — 22 reports
  3. Power Train — 17 reports
  4. Fuel/Propulsion System — 10 reports
  5. Unknown Or Other — 7 reports
  6. Service Brakes — 6 reports
  7. Vehicle Speed Control — 4 reports
  8. Seats — 4 reports
  9. Forward Collision Avoidance: Automatic Emergency Braking — 3 reports
  10. Hybrid Propulsion System — 3 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2017 (1) · 2018 (2) · 2019 (1) · 2020 · 2021 (1) · 2022 · 2023 · 2024

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.

From the same data desk

Independent sites, same maintainer, same open-data standards.

TireFit
Is that tyre actually right for your car?
2,808 fitment guides
FuelFacts
What that trip really costs in fuel
Live consumption data
CostCompare
What things cost, city by city
2,123 comparisons