COACHMEN IS WORKING WITH DIMPLEX TO IDENTIFY AND NOTIFY ANY AFFECTED OWNERS. DIMPLEX WILL PROVIDE OWNERS A FREE REPLACEMENT PLUG-IN REMOTE CONTROL KIT. THE SAFETY RECALL BEGAN ON FEBRUARY 21, 2011. OWNERS MAY CONTACT DIMPLEX NORTH AMERICA CUSTOMER SERVICE AT 1-888-346-7539 OR COACHMEN MOTOR WORKS CUSTOMER SERVICE AT 1-866-953-5555.
COACHMEN IS RECALLING CERTAIN MODEL YEAR 2007-2008 CHAPARRAL, MODEL YEAR 2004-2006 SOMERSET, MODEL YEAR 2007-2008 WYOMING, MODEL YEAR 2004-2005 SANTARA, AND MODEL YEAR 2004-2006 SPORTSCOACH ELITE MOTOR HOMES AND FIFTH WHEEL TRAILERS MANUFACTURED FROM OCTOBER 2003, THROUGH SEPTEMBER 2007. THESE VEHICLES ARE EQUIPPED WITH DIMPLEX ELECTRAFLAME, SYMPHONY, OR OPTIFLAME BRANDED ELECTRIC FIREPLACES, STOVES, AND FIREPLACE INSERTS. THE PLUG IN REMOTE CONTROL RECEIVER FOR THE FIREPLACE CAN OVERHEAT.
Complaint volume
Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.
Complaints filed
2
Reporting a crash
0
Reporting a fire
0
Injuries reported
0
Deaths reported
0
Severity Index
0.00
Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.
What owners report most
Suspension:Rear — 1 reports
Suspension — 1 reports
What to do
Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.
Does an open recall mean the car is unsafe to drive?
Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.
Do I pay for recall repairs?
No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.
Why are there complaints but no recalls?
Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.
From the same data desk
Independent sites, same maintainer, same open-data standards.