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2020 Dodge Grand Caravan Recalls & Complaints

1

open safety recall on record

Serious

27 owner complaints filed · Severity Index 0.96 · updated 2026-08-07

The recalls

Serious25V876000

Equipment Adaptive/Mobility:Wheelchair Restraints/Securement:Latch/Anchor:

unsecured wheelchair can move during transit, raises the risk of injury.

Remedy & full details

Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

Complaint volume

27 this model-year 6 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

5Crashes
0Fires
4Injuries
0Deaths

Across 27 complaints. Severity Index 0.96.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Power Train8 · 30%Air Bags5 · 19%Electrical System4 · 15%Seat Belts2 · 7%Engine2 · 7%Unknown Or Other2 · 7%Latches/Locks/Linkages1 · 4%Exterior Lighting1 · 4%
  1. Power Train — 8 reports
  2. Air Bags — 5 reports
  3. Electrical System — 4 reports
  4. Seat Belts — 2 reports
  5. Engine — 2 reports
  6. Unknown Or Other — 2 reports
  7. Latches/Locks/Linkages — 1 reports
  8. Exterior Lighting — 1 reports
  9. Steering — 1 reports
  10. Fuel/Propulsion System — 1 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

1995 (3) · 1996 (11) · 1997 (6) · 1998 (6) · 1999 (5) · 2000 (8) · 2001 (5) · 2002 (6) · 2003 (3) · 2004 (3) · 2005 (6) · 2006 (4) · 2007 (3) · 2008 (8) · 2009 (7) · 2010 (6) · 2011 (4) · 2012 (6) · 2013 (4) · 2014 (5) · 2015 (4) · 2016 (6) · 2017 (3) · 2018 (4) · 2019 (4) · 2020

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.

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