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2024 Heartland North Trail Recalls & Complaints

1

open safety recall on record

Critical

3 owner complaints filed · Severity Index 11.00 · updated 2026-08-07

The recalls

Critical24V236000

Equipment:Appliance:Oven/Stove/Cooktop

circuit board that overheats raises the risk of a fire.

Remedy & full details

Dealers will disconnect and cut the circuit powering the LED backlights and terminate the wiring, free of charge. Owner notification letters were mailed May 9, 2024. Owners may contact Heartland customer service at 1-877-262-8032.

Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2023 Elk Ridge, Lithium, 2024 Eddie Bauer, Corterra, 2023-2024 Big Country, Big Horn, South Fork, Fuel, Gravity, Mallard, North Trail, Sundance, Milestone, Pioneer, Prowler, Torque, and Trail Runner fifth wheels and travel trailers. The LED backlight circuit board in the cooktop range may fail, causing the board to overheat.

Complaint volume

3 this model-year 10 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

0Crashes
3Fires
6Injuries
0Deaths

Across 3 complaints. Severity Index 11.00.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Equipment1 · 33%Equipment · Recreational …1 · 33%Equipment · Appliance · O…1 · 33%
  1. Equipment — 1 reports
  2. Equipment:Recreational Vehicle/Trailer — 1 reports
  3. Equipment:Appliance:Oven/Stove/Cooktop — 1 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2010 (1) · 2011 (2) · 2014 (1) · 2016 (1) · 2022 (3) · 2024

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.