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2020 Infiniti Qx60 Recalls & Complaints

1

open safety recall on record

Serious

40 owner complaints filed · Severity Index 1.35 · updated 2026-08-07

The recalls

Serious21V402000

Suspension:Rear:Axle:Spindle

The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation.

Remedy & full details

Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.

Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.

Complaint volume

40 this model-year 6 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

5Crashes
0Fires
11Injuries
0Deaths

Across 40 complaints. Severity Index 1.35.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Unknown Or Other6 · 15%Power Train4 · 10%Forward Collision Avoidan…3 · 8%Visibility/Wiper3 · 8%Engine3 · 8%Electrical System3 · 8%Service Brakes2 · 5%Fuel/Propulsion System2 · 5%
  1. Unknown Or Other — 6 reports
  2. Power Train — 4 reports
  3. Forward Collision Avoidance: Warnings — 3 reports
  4. Visibility/Wiper — 3 reports
  5. Engine — 3 reports
  6. Electrical System — 3 reports
  7. Service Brakes — 2 reports
  8. Fuel/Propulsion System — 2 reports
  9. Structure:Body — 2 reports
  10. Suspension — 2 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2014 (7) · 2015 (3) · 2016 (1) · 2017 (2) · 2018 (1) · 2019 (2) · 2020 · 2022 (2) · 2023 (3) · 2024 (3) · 2025 (1) · 2026

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.

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