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2020 Jeep Grand Cherokee Recalls & Complaints

3

open safety recalls on record

Critical

348 owner complaints filed · Severity Index 0.49 · updated 2026-08-07

The recalls

Critical23V411000

Engine And Engine Cooling

engine stall can raises the risk of a crash.

Remedy & full details

Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.

Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

Serious20V191000

Back Over Prevention: Sensing System: Camera

The lingering rearview image can distract the driver, raises the risk of a crash.

Remedy & full details

Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Serious22V406000

Fuel System, Diesel:Delivery:Fuel Pump

Fuel starvation may result in an unexpected loss of drive power, raises the risk of a crash.

Remedy & full details

Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.

Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.

Complaint volume

348 this model-year 6 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

43Crashes
8Fires
15Injuries
0Deaths

Across 348 complaints. Severity Index 0.49.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Electrical System66 · 19%Unknown Or Other57 · 16%Engine48 · 14%Power Train38 · 11%Air Bags17 · 5%Fuel/Propulsion System16 · 5%Vehicle Speed Control14 · 4%Steering13 · 4%
  1. Electrical System — 66 reports
  2. Unknown Or Other — 57 reports
  3. Engine — 48 reports
  4. Power Train — 38 reports
  5. Air Bags — 17 reports
  6. Fuel/Propulsion System — 16 reports
  7. Vehicle Speed Control — 14 reports
  8. Steering — 13 reports
  9. Service Brakes — 12 reports
  10. Suspension — 8 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

1995 (11) · 1996 (12) · 1997 (11) · 1998 (10) · 1999 (10) · 2000 (12) · 2001 (10) · 2002 (16) · 2003 (10) · 2004 (14) · 2005 (5) · 2006 (6) · 2007 (7) · 2008 (5) · 2009 (3) · 2010 (5) · 2011 (6) · 2012 (11) · 2013 (10) · 2014 (19) · 2015 (10) · 2016 (9) · 2017 (6) · 2018 (11) · 2019 (7) · 2020 · 2021 (12) · 2022 (12) · 2023 (20) · 2024 (15) · 2025 (3) · 2026 (3)

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.

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