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2019 Keystone Cougar Recalls & Complaints

8

open safety recalls on record

Critical

16 owner complaints filed · Severity Index 0.00 · updated 2026-08-07

The recalls

Critical21V708000

Equipment:Recreational Vehicle/Trailer:Lpg Systems

Increased propane pressure can enlarge the flames in gas appliances, raises the risk of a fire.

Remedy & full details

Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters mailed February 25, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-414.

Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.

Critical18V383000

Equipment:Recreational Vehicle/Trailer

If the wooden assembly is exposed to high temperatures, there would be an increased risk of a fire.

Remedy & full details

Keystone will notify owners, and dealers will replace the wooden assembly with a metal assembly, free of charge. The recall began on July 26, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-322.

Keystone RV Company (Keystone) is recalling certain 2018-2019 Keystone Cougar recreational trailers equipped with an outdoor propane grill. The outdoor propane grill is installed in a wooden assembly that may not have enough clearance from the heated area.

Critical18V320000

Equipment:Recreational Vehicle/Trailer

propane leak into the living area can raises the risk of injury or fire.

Remedy & full details

Keystone will notify owners, and dealers will seal the inside of the LP compartment along the floor line and side wall, free of charge. The recall began on June 14, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-321.

Keystone RV Company (Keystone) is recalling certain 2019 Keystone Cougar fifth-wheel trailers, models 28SGS and 27RLS. The propane compartment may not have been sealed properly during manufacturing, which if there were a propane leak, could allow the propane gas to seep into the living quarters.

Serious20V398000

Equipment:Electrical

If the antenna detaches from the trailer while moving it may become a road hazard, raises the risk of a crash.

Remedy & full details

Keystone will notify owners, and dealers will replace the Furrion wing-style antenna with a Winegard dome-style antenna, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-381.

Keystone RV Company (Keystone) is recalling certain 2019-2020 Keystone Carbon, Cougar, Fuzion, Impact and Raptor fifth-wheel trailers equipped with a Furrion over the air (OTA) wing-style television antenna. The antenna may separate from the mounting base during transit, becoming a road hazard.

Serious18V723000

Suspension:Rear:Axle:Non-Powered Axle Assembly

If the bearing cup is not installed it could lead to a bearing failure, affecting vehicle handling and raises the risk of a crash.

Remedy & full details

Keystone will notify owners, and dealers will inspect axles for hub clearance. If the hub clearance is not sufficient, appropriate parts will be provided to correct the defect, free of charge. The recall began November 16, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-334.

Keystone RV Company (Keystone) is recalling certain 2019 Dutchmen Aerolite and Atlas, Keystone Bullet, Laredo, Cougar, Hideout, Passport and Springdale, and Crossroads Sunset fifth wheels and travel trailers. The axles may be missing inner bearing races on the hubs, which can cause the bearing to burnout or cause the hub to overheat.

Serious18V843000

Power Train:Axle Hubs

If the bearings overheat, the hub may fail, affecting handling and raises the risk of a crash.

Remedy & full details

Keystone will notify owners, and dealers will inspect and repair the hubs and bearings, as necessary, free of charge. The recall began January 16, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-340.

Keystone RV Company (Keystone) is recalling certain 2019 Keystone Cougar, Outback, Passport, Springdale, Bullet and Hideout recreational trailers and 2019 Dutchmen Aerolite and Atlas recreational trailers. The inner hub bearings of the axles may not have been sufficiently greased, which can cause the bearings to overheat and fail.

Serious21V380000

Structure:Frame And Members

buckled frame rail can raises the risk of a crash.

Remedy & full details

Dealers will add cross braces between each spring hanger and an outrigger between the tires on the off-door side of the vehicle, free of charge. Owner notification letters were mailed July 15, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-411.

Keystone RV Company (Keystone) is recalling certain 2017-2021 Keystone Cougar 368MBI trailers. The frame rails do not have enough cross support, which could cause them to buckle under certain side-load stress conditions.

Serious22V209000

Structure:Frame And Members

Damaged tires can fail, causing a loss of vehicle control and raises the risk of a crash.

Remedy & full details

Dealers will notch the existing outrigger and install an additional outrigger between the two tires to provide proper clearance, free of charge. Owner notification letters were mailed May 12, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-430.

Keystone RV Company (Keystone) is recalling certain 2019-2022 Cougar 29FKD travel trailers. Improper clearance may allow the tires to contact the outrigger, causing damage to the tires.

Complaint volume

16 this model-year 7 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

0Crashes
0Fires
0Injuries
0Deaths

Across 16 complaints. Severity Index 0.00.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Suspension3 · 19%Equipment · Recreational …2 · 13%Electrical System · Inte…1 · 6%Parking Brake1 · 6%Structure · Body1 · 6%Wheels1 · 6%Equipment · Recreational …1 · 6%Structure1 · 6%
  1. Suspension — 3 reports
  2. Equipment:Recreational Vehicle/Trailer — 2 reports
  3. Electrical System: Integrated Trailer Brake Control — 1 reports
  4. Parking Brake — 1 reports
  5. Structure:Body — 1 reports
  6. Wheels — 1 reports
  7. Equipment:Recreational Vehicle/Trailer:Plumbing — 1 reports
  8. Structure — 1 reports
  9. Equipment — 1 reports
  10. Structure:Body:Step/Ladder — 1 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2000 (2) · 2001 (1) · 2002 (1) · 2003 (2) · 2004 (3) · 2005 (3) · 2006 (4) · 2007 (6) · 2008 (3) · 2009 (3) · 2010 (4) · 2011 (7) · 2012 (2) · 2013 (2) · 2014 (4) · 2015 (3) · 2016 (2) · 2017 (7) · 2018 (4) · 2019 · 2020 (8) · 2021 (7) · 2022 (6) · 2023 (1)

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.