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2020 Keystone Hideout Recalls & Complaints

5

open safety recalls on record

Critical

2 owner complaints filed · Severity Index 2.50 · updated 2026-08-07

The recalls

Critical21V708000

Equipment:Recreational Vehicle/Trailer:Lpg Systems

Increased propane pressure can enlarge the flames in gas appliances, raises the risk of a fire.

Remedy & full details

Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters mailed February 25, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-414.

Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.

Critical21V427000

Equipment:Recreational Vehicle/Trailer:Lpg Systems

Increased propane pressure can enlarge the flames in gas appliances, raises the risk of a fire.

Remedy & full details

Dealers will replace the regulator and test the propane system for leaks, free of charge. Owners were notified of the defect on August 4, 2021. A final owner letter was mailed January 12, 2022. Owners may contact Keystone customer service at 1-866-425-4369.

Keystone RV Company (Keystone) is recalling certain 2019 Keystone Bullet, Sprinter, and 2020 Keystone Hideout vehicles equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.

Critical19V611000

Equipment:Other:Labels

If the warning label is missing, occupants may not be cautioned that vehicles and equipment powered by internal combustion engines placed in recreational vehicles can cause carbon monoxide poisoning or asphyxiation, which could result in…

Remedy & full details

Keystone will notify owners, and dealers will provide the Special Transportation Provision warning labels, free of charge. The recall began on September 3, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-359.

Keystone RV Company (Keystone) is recalling certain 2019-2020 Hideout 25TH toy haulers. The trailers may be missing the Special Transportation Provision warning label in the garage area.

Serious20V606000

Suspension:Rear:Axle:Non-Powered Axle Assembly

The incorrect axle, tires and rims can result in the operator overloading the trailer, raises the risk of a crash.

Remedy & full details

Keystone will notify owners, and dealers will replace the incorrect axle, tires, and rims with 4400 pound axles, ST225/75R15D tires and matching rims, free of charge. The recall began October 16, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-388.

Keystone RV Company (Keystone) is recalling certain 2020 Hideout 290LHS recreational trailers. These vehicles were incorrectly built with 3500 pound axles and ST205/75R14D tires and rims rather than the 4400 pound axles and ST225/75R15D tires and rims as specified on the Federal Identification Tag.

Serious20V105000

Tires:Temporary/Emergency Spare Tire

If the spare tire carrier and spare tire detach from the vehicle while in motion, it can become a road hazard and raises the risk of a crash.

Remedy & full details

Keystone will notify owners, and dealers will replace U-bolts, free of charge. The recall began March 6, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-371.

Keystone RV Company (Keystone) is recalling certain 2020 Hideout, Springdale, and Crossroads Zinger trailers. The spare tire carrier U-bolts may fail allowing the spare tire carrier and spare tire detach from the vehicle.

Complaint volume

2 this model-year 6 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

1Crashes
1Fires
0Injuries
0Deaths

Across 2 complaints. Severity Index 2.50.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Wheels · Lugs/Nuts/Bolts/…1 · 50%Equipment1 · 50%
  1. Wheels:Lugs/Nuts/Bolts/Studs — 1 reports
  2. Equipment — 1 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2012 (1) · 2014 (4) · 2018 (3) · 2019 (4) · 2020 · 2021 (1) · 2022 (2)

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.

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