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HomeKiaSportage Hybrid → 2023

2023 Kia Sportage Hybrid Recalls & Complaints

1

open safety recall on record

Serious

165 owner complaints filed · Severity Index 0.16 · updated 2026-08-07

The recalls

Serious23V298000

Electrical System: Instrument Cluster/Panel

blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, raises the risk of a crash.

Remedy & full details

Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.

Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen.  The instrument cluster may fail to display any information when the vehicle is started.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."

Complaint volume

165 this model-year 9 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

5Crashes
0Fires
4Injuries
0Deaths

Across 165 complaints. Severity Index 0.16.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Electrical System33 · 20%Engine26 · 16%Vehicle Speed Control22 · 13%Unknown Or Other18 · 11%Power Train18 · 11%Service Brakes11 · 7%Fuel/Propulsion System7 · 4%Forward Collision Avoidan…3
  1. Electrical System — 33 reports
  2. Engine — 26 reports
  3. Vehicle Speed Control — 22 reports
  4. Unknown Or Other — 18 reports
  5. Power Train — 18 reports
  6. Service Brakes — 11 reports
  7. Fuel/Propulsion System — 7 reports
  8. Forward Collision Avoidance: Warnings — 3 reports
  9. Forward Collision Avoidance: Automatic Emergency Braking — 3 reports
  10. Visibility/Wiper — 3 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2023 · 2024 · 2025 · 2026 (1)

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.