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2024 Kia Sportage Phev Recalls & Complaints

1

open safety recall on record

Serious

18 owner complaints filed · Severity Index 0.56 · updated 2026-08-07

The recalls

Serious25V874000

Trailer Hitches

instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can raises the risk of a crash.

Remedy & full details

Dealers will replace the tow hitch harness control module, free of charge. Owner notification letters were mailed February 13, 2026. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC359. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning December 31, 2025.

Kia America, Inc. (Kia) is recalling certain 2023-2025 Sportage Plug-In Hybrid Electric (PHEV) and 2024-2025 Sportage vehicles equipped with a 4.2" screen and a Genuine Kia tow hitch harness accessory. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."

Complaint volume

18 this model-year 10 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

5Crashes
0Fires
0Injuries
0Deaths

Across 18 complaints. Severity Index 0.56.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Vehicle Speed Control4 · 22%Electrical System4 · 22%Unknown Or Other4 · 22%Engine2 · 11%Forward Collision Avoidan…1 · 6%Structure · Body1 · 6%Power Train1 · 6%Forward Collision Avoidan…1 · 6%
  1. Vehicle Speed Control — 4 reports
  2. Electrical System — 4 reports
  3. Unknown Or Other — 4 reports
  4. Engine — 2 reports
  5. Forward Collision Avoidance: Adaptive Cruise Control — 1 reports
  6. Structure:Body — 1 reports
  7. Power Train — 1 reports
  8. Forward Collision Avoidance: Automatic Emergency Braking — 1 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2023 (2) · 2024 · 2025 (1) · 2026 (1)

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.