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2017 Mazda Cx-5 Recalls & Complaints

1

open safety recall on record

Serious

195 owner complaints filed · Severity Index 0.21 · updated 2026-08-07

The recalls

Serious17V744000

Trailer Hitches

Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby raises the risk of a crash.

Remedy & full details

Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.

Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.

Complaint volume

195 this model-year 7 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

11Crashes
0Fires
5Injuries
0Deaths

Across 195 complaints. Severity Index 0.21.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Electrical System44 · 23%Unknown Or Other35 · 18%Engine15 · 8%Service Brakes14 · 7%Fuel/Propulsion System13 · 7%Visibility/Wiper12 · 6%Structure · Body11 · 6%Power Train11 · 6%
  1. Electrical System — 44 reports
  2. Unknown Or Other — 35 reports
  3. Engine — 15 reports
  4. Service Brakes — 14 reports
  5. Fuel/Propulsion System — 13 reports
  6. Visibility/Wiper — 12 reports
  7. Structure:Body — 11 reports
  8. Power Train — 11 reports
  9. Vehicle Speed Control — 6 reports
  10. Air Bags — 4 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2013 (1) · 2014 (4) · 2015 (4) · 2016 (5) · 2017 · 2018 (3) · 2019 (2) · 2020 · 2021 · 2022 · 2023 · 2024 · 2025 · 2026

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.