MERCEDES-BENZ DEALERS WILL REPLACE THE SIDE AIR BAG FREE OF CHARGE. MERCEDES-BENZ HAS DECIDED TO CONDUCT A SERVICE CAMPAIGN TO REPLACE THE SIDE AIR BAG. OWNERS CAN CONTACT MERCEDES-BENZ AT 1-800-367-6372, CONCERNING THIS PROGRAM.
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2000 SLK AND E-CLASS VEHICLES. SIDE AIR BAG DEPLOYMENTS HAVE OCCURRED WHEN THE VEHICLE IS LEFT PARKED IN HIGH TEMPERATURES DURING WARMER MONTHS.
Complaint volume
Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.
What owners reported happened
1Crashes
0Fires
0Injuries
0Deaths
Across 61 complaints. Severity Index 0.03.
Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.
Numbers in brackets are open recall campaigns for that year.
Questions
Does an open recall mean the car is unsafe to drive?
Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.
Do I pay for recall repairs?
No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.
Why are there complaints but no recalls?
Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.
From the same data desk
Independent sites, same maintainer, same open-data standards.