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HomeMercedes-BenzSprinter 2500 → 2024

2024 Mercedes-Benz Sprinter 2500 Recalls & Complaints

4

open safety recalls on record

Serious

17 owner complaints filed · Severity Index 0.18 · updated 2026-08-07

The recalls

Serious24V517000

Suspension:Rear:Springs:Leaf Spring Assembly:U-Bolt, Leaf Spring To Axle

axle that moves out of position can cause a loss of vehicle control, raises the risk of a crash.

Remedy & full details

Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles. The spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position.

Serious25V135000

Parking Brake

Parking brake failure can result in a vehicle rollaway, raises the risk of a crash.

Remedy & full details

Dealers will inspect and repair the parking brake cable bracket as necessary, free of charge. Owner notification letters were mailed April 30, 2025. Owners may contact DVUSA customer service at 877-762-8267. DVUSA's number for this recall is VS3HALHAN.

Daimler Vans USA, LLC (DVUSA) is recalling certain 2024 Mercedes-Benz Sprinter vehicles. The parking brake cable bracket welds may fail and disengage the parking brake. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems."

Serious25V609000

Structure:Frame And Members

Frame members with inadequate strength may reduce the vehicle's performance in a crash, raises the risk of injury.

Remedy & full details

Dealers will inspect and repair the frame, as necessary, free of charge. Owner notification letters were mailed December 18, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VVS3LAENGST. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 19, 2025.

Daimler Vans USA, LLC (DVUSA) is recalling certain 2024 Mercedes-Benz Sprinter 2500 and Sprinter 3500 vehicles. The longitudinal frame members may not be reinforced properly.

Serious25V725000

Structure:Frame And Members

Third-row seats with inadequate strength may fail to protect occupants, raises the risk of injury in a crash.

Remedy & full details

Dealers will inspect and repair the frame, as necessary, free of charge. Owner notification letters were mailed December 17, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RASCHW. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 31, 2025.

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter 2500 vehicles. The right longitudinal frame member may not be reinforced properly, decreasing the structural integrity of the third-row seats.

Complaint volume

17 this model-year 10 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

0Crashes
1Fires
0Injuries
0Deaths

Across 17 complaints. Severity Index 0.18.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Service Brakes3 · 18%Unknown Or Other3 · 18%Power Train2 · 12%Electrical System2 · 12%Seat Belts2 · 12%Service Brakes, Air · Ant…1 · 6%Visibility · Rearview Mir…1 · 6%Forward Collision Avoidan…1 · 6%
  1. Service Brakes — 3 reports
  2. Unknown Or Other — 3 reports
  3. Power Train — 2 reports
  4. Electrical System — 2 reports
  5. Seat Belts — 2 reports
  6. Service Brakes, Air:Antilock:Abs Warning Light — 1 reports
  7. Visibility:Rearview Mirrors/Devices:Exterior — 1 reports
  8. Forward Collision Avoidance: Automatic Emergency Braking — 1 reports
  9. Engine — 1 reports
  10. Fuel/Propulsion System — 1 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2007 (1) · 2010 (6) · 2011 (4) · 2012 (2) · 2016 (15) · 2017 (7) · 2018 (9) · 2019 (42) · 2020 (22) · 2021 (18) · 2022 (7) · 2023 (7) · 2024 · 2025 (1)

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.