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2004 Mercury Mountaineer Recalls & Complaints

1

open safety recall on record

Serious

271 owner complaints filed · Severity Index 0.42 · updated 2026-08-07

The recalls

Serious07E104000

Visibility:Glass, Side/Rear

IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.

Remedy & full details

SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.

CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."

Complaint volume

271 this model-year 6 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

20Crashes
2Fires
17Injuries
0Deaths

Across 271 complaints. Severity Index 0.42.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Structure · Body39 · 14%Power Train · Automatic T…36 · 13%Power Train21 · 8%Vehicle Speed Control18 · 7%Structure · Body · Hatchb…18 · 7%Electrical System14 · 5%Structure · Body · Hatchb…14 · 5%Unknown Or Other9 · 3%
  1. Structure:Body — 39 reports
  2. Power Train:Automatic Transmission — 36 reports
  3. Power Train — 21 reports
  4. Vehicle Speed Control — 18 reports
  5. Structure:Body:Hatchback/Liftgate — 18 reports
  6. Electrical System — 14 reports
  7. Structure:Body:Hatchback/Liftgate:Hinge And Attachments — 14 reports
  8. Unknown Or Other — 9 reports
  9. Structure — 9 reports
  10. Air Bags — 9 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

1996 (2) · 1997 (7) · 1998 (6) · 1999 (9) · 2000 (8) · 2001 (4) · 2002 (4) · 2003 (1) · 2004 · 2005 (1) · 2006 (2) · 2007 (1) · 2008 (2) · 2009 · 2010 (1)

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.

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