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2020 Nissan Murano Recalls & Complaints

2

open safety recalls on record

Serious

60 owner complaints filed · Severity Index 0.40 · updated 2026-08-07

The recalls

Serious21V402000

Suspension:Rear:Axle:Spindle

The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation.

Remedy & full details

Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.

Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.

Serious21V170000

Steering:Linkages

Ball joint separation can cause a loss of vehicle control, and raises the risk of a crash.

Remedy & full details

Nissan will notify owners, and dealers will inspect the transverse link's lot codes, and if necessary, replace them and perform a vehicle alignment, free of charge. Owner notification letters were mailed on May 6, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC797.

Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano vehicles. The left and/or right-hand transverse link may not have been manufactured correctly, which could result in it separating from the ball joint.

Complaint volume

60 this model-year 6 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

2Crashes
0Fires
5Injuries
0Deaths

Across 60 complaints. Severity Index 0.40.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Unknown Or Other10 · 17%Forward Collision Avoidan…10 · 17%Suspension6 · 10%Forward Collision Avoidan…5 · 8%Service Brakes4 · 7%Steering4 · 7%Visibility/Wiper3 · 5%Power Train3 · 5%
  1. Unknown Or Other — 10 reports
  2. Forward Collision Avoidance: Automatic Emergency Braking — 10 reports
  3. Suspension — 6 reports
  4. Forward Collision Avoidance: Warnings — 5 reports
  5. Service Brakes — 4 reports
  6. Steering — 4 reports
  7. Visibility/Wiper — 3 reports
  8. Power Train — 3 reports
  9. Forward Collision Avoidance: Adaptive Cruise Control — 3 reports
  10. Structure:Body — 2 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2003 (6) · 2004 (4) · 2005 (6) · 2006 (4) · 2007 (2) · 2008 (1) · 2009 (4) · 2010 · 2011 · 2012 (1) · 2013 (1) · 2014 (1) · 2015 (5) · 2016 (5) · 2017 (3) · 2018 (2) · 2019 (1) · 2020 · 2021 · 2022 · 2023 · 2024 (1) · 2025 (2)

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.

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