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2021 Toyota Avalon Recalls & Complaints

2

open safety recalls on record

Serious

29 owner complaints filed · Severity Index 0.14 · updated 2026-08-07

The recalls

Serious20V734000

Air Bags:Frontal

In the event of a crash, an air bag that does not perform as designed can raises the risk of injury.

Remedy & full details

Toyota will notify owners, and dealers will replace the steering column, free of charge. The recall began December 18, 2020. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB17/20TA17.

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Toyota Avalon and 2020 Avalon Hybrid, RAV4, and RAV4 Hybrid vehicles. Breakaway pins within the steering column, designed to absorb energy and reduce injury during a crash, could have been damaged during production, possibly affecting the performance of the driver's air bag in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Serious23V865000

Air Bags:Sensor:Occupant Classification

air bag that does not deploy during a crash raises the risk of injury.

Remedy & full details

Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.

Complaint volume

29 this model-year 7 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

2Crashes
0Fires
0Injuries
0Deaths

Across 29 complaints. Severity Index 0.14.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Air Bags12 · 41%Engine4 · 14%Vehicle Speed Control3 · 10%Service Brakes2 · 7%Forward Collision Avoidan…2 · 7%Back Over Prevention · R…1 · 3%Electrical System · Inst…1 · 3%Tires1 · 3%
  1. Air Bags — 12 reports
  2. Engine — 4 reports
  3. Vehicle Speed Control — 3 reports
  4. Service Brakes — 2 reports
  5. Forward Collision Avoidance: Adaptive Cruise Control — 2 reports
  6. Back Over Prevention: Rearview System Braking — 1 reports
  7. Electrical System: Instrument Cluster/Panel — 1 reports
  8. Tires — 1 reports
  9. Power Train:Automatic Transmission — 1 reports
  10. Seat Belts — 1 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

1995 · 1996 · 1997 (1) · 1998 (2) · 1999 (2) · 2000 (2) · 2001 (2) · 2002 (1) · 2003 (2) · 2004 (3) · 2005 (7) · 2006 (7) · 2007 (6) · 2008 (6) · 2009 (7) · 2010 (7) · 2011 (1) · 2012 (4) · 2013 (4) · 2014 (4) · 2015 (2) · 2016 (3) · 2017 (2) · 2018 (2) · 2019 (4) · 2020 (3) · 2021 · 2022

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.

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