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2020 Toyota Prius Prime Recalls & Complaints

1

open safety recall on record

Serious

23 owner complaints filed · Severity Index 0.78 · updated 2026-08-07

The recalls

Serious19V544000

Electronic Stability Control (Esc)

Deactivation of the vehicle stability control system or a loss of braking assist raises the risk of a crash.

Remedy & full details

Toyota will notify owners, and dealers will inspect and, if necessary, replace the brake booster pump, free of charge. The recall began September 20, 2019. Toyota owners may contact Toyota customer service at 1-888-270-9371 and Lexus owners may contact Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are K1L/K0L. Lexus' numbers for this recall are K2F/KLF.

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Lexus LS500, LC500, ES300h, UX250h, LS500h, Toyota Prius, RAV4 HV, 2019-2020 Toyota Prius Prime, and 2020 Corolla HV vehicles. The brake booster pump may fail causing a deactivation of the Vehicle Stability Control system and a loss of braking assist. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."

Complaint volume

23 this model-year 6 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

9Crashes
0Fires
0Injuries
0Deaths

Across 23 complaints. Severity Index 0.78.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Visibility/Wiper5 · 22%Power Train3 · 13%Vehicle Speed Control3 · 13%Electrical System3 · 13%Tires2 · 9%Service Brakes1 · 4%Back Over Prevention · W…1 · 4%Structure · Body1 · 4%
  1. Visibility/Wiper — 5 reports
  2. Power Train — 3 reports
  3. Vehicle Speed Control — 3 reports
  4. Electrical System — 3 reports
  5. Tires — 2 reports
  6. Service Brakes — 1 reports
  7. Back Over Prevention: Warnings — 1 reports
  8. Structure:Body — 1 reports
  9. Exterior Lighting — 1 reports
  10. Air Bags — 1 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2017 · 2018 · 2019 (1) · 2020 · 2021 · 2022 (1) · 2023 (4) · 2024 (4)

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.