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2018 Volvo V90cc Recalls & Complaints

1

open safety recall on record

Serious

13 owner complaints filed · Severity Index 2.15 · updated 2026-08-07

The recalls

Serious18V800000

Electrical System:Software

If the GPS location is not provided to emergency personnel it can inhibit emergency response in the event of a crash or injury.

Remedy & full details

Volvo will notify owners, and dealers will correct the software, free of charge. The recall began December 26, 2018. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R39917.

Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location information to emergency personnel in the event of an emergency.

Complaint volume

13 this model-year 7 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

2Crashes
0Fires
6Injuries
0Deaths

Across 13 complaints. Severity Index 2.15.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Unknown Or Other2 · 15%Structure · Body2 · 15%Exterior Lighting2 · 15%Electrical System2 · 15%Air Bags1 · 8%Lane Departure · Blind S…1 · 8%Structure · Body · Hatchb…1 · 8%Structure · Body · Hatchb…1 · 8%
  1. Unknown Or Other — 2 reports
  2. Structure:Body — 2 reports
  3. Exterior Lighting — 2 reports
  4. Electrical System — 2 reports
  5. Air Bags — 1 reports
  6. Lane Departure: Blind Spot Detection — 1 reports
  7. Structure:Body:Hatchback/Liftgate:Hinge And Attachments — 1 reports
  8. Structure:Body:Hatchback/Liftgate:Support Device/Strut — 1 reports
  9. Service Brakes — 1 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2017 (2) · 2018 · 2019 (3) · 2020 (2) · 2022 (2) · 2023 (3) · 2024 (2)

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.

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