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2020 Audi Q7 Recalls & Complaints

5

open safety recalls on record

Critical

31 owner complaints filed · Severity Index 0.23 · updated 2026-08-07

The recalls

Critical22V516000

Fuel System, Gasoline:Delivery:Fuel Pump

Fuel pump failure can cause an engine stall, raises the risk of a crash.

Remedy & full details

Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed December 22, 2022. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 20DR.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2021 Audi Q8, and 2020-2021 Audi Q7 vehicles. A component inside the fuel pump may break, causing the fuel pump to fail.

Critical23V212000

Forward Collision Avoidance: Sensing System: Camera

overheated heating element can raises the risk of a fire.

Remedy & full details

Dealers will update the control software and replace the heater element for the front camera, free of charge. Owner notification letters are expected to be mailed May 26, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 90N7.

Volkswagen Group of America, Inc. (Audi) is recalling certain 2020 Q7 vehicles. Incompatibility between the front camera control software and the heating element used for the front camera on the windshield may cause the heating element to overheat.

Serious20V658000

Structure:Body:Roof And Pillars

In the event of a crash, an unbelted occupant's head may impact the vehicle's C-pillar padding, raises the risk of injury.

Remedy & full details

Audi will notify owners, and dealers will replace the deformation element on the C-pillars, free of charge. The recall began November 17, 2020. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 70H8.

Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2020 Audi Q7 vehicles. The padding on the vehicle's C-pillar may not absorb enough impact in the event of a crash.

Serious21V078000

Air Bags: Air Bag/Restraint Control Module:Software

During a crash necessitating the deployment of the passenger air bag, the second stage may deploy too quickly when a child is in the front passenger seat, raises the risk of injury.

Remedy & full details

Audi will notify owners, and dealers will update the air bag control module, free of charge. The recall began March 5, 2021. Owners can contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 69BV.

Volkswagen Group of America, Inc. (Audi) is recalling certain 2020-2021 Audi Q7 vehicles. The air bag control module may deploy the second stage of the front passenger air bag too quickly after the first stage when the seat is occupied by an unbelted child. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

Serious25V900000

Back Over Prevention: Sensing System: Camera

rearview image that does not display reduces the driver's view behind the vehicle, raises the risk of a crash.

Remedy & full details

Dealers will update the software, free of charge. Owner notification letters were mailed January 14, 2026. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 90TV. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 23, 2025.

Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2026 vehicles. Please see the recall report for a complete list of models. A software error may prevent the rearview camera image from displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Complaint volume

31 this model-year 6 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

Complaints filed31
Reporting a crash0
Reporting a fire1
Injuries reported1
Deaths reported0
Severity Index0.23

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

  1. Electrical System — 9 reports
  2. Engine — 7 reports
  3. Power Train — 3 reports
  4. Unknown Or Other — 3 reports
  5. Service Brakes — 2 reports
  6. Forward Collision Avoidance: Adaptive Cruise Control — 1 reports
  7. Forward Collision Avoidance: Automatic Emergency Braking — 1 reports
  8. Fuel System, Gasoline — 1 reports
  9. Forward Collision Avoidance: Warnings — 1 reports
  10. Electrical System:Alternator/Generator/Regulator — 1 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2007 · 2008 · 2009 · 2010 · 2011 · 2012 · 2013 · 2014 · 2015 · 2016 · 2017 · 2018 · 2019 · 2020 · 2021 · 2022 · 2023 · 2024 · 2025 · 2026

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.

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