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2023 Chevrolet Silverado 2500 Recalls & Complaints

1

open safety recall on record

Serious

67 owner complaints filed · Severity Index 0.36 · updated 2026-08-07

The recalls

Serious24V060000

Latches/Locks/Linkages:Tailgate:Latch

unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and raises the risk of a crash.

Remedy & full details

Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232426400.

General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.

Complaint volume

67 this model-year 9 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

0Crashes
4Fires
3Injuries
0Deaths

Across 67 complaints. Severity Index 0.36.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Power Train17 · 25%Electrical System15 · 22%Engine7 · 10%Unknown Or Other6 · 9%Exterior Lighting3 · 4%Latches/Locks/Linkages3 · 4%Service Brakes2 · 3%Fuel/Propulsion System2 · 3%
  1. Power Train — 17 reports
  2. Electrical System — 15 reports
  3. Engine — 7 reports
  4. Unknown Or Other — 6 reports
  5. Exterior Lighting — 3 reports
  6. Latches/Locks/Linkages — 3 reports
  7. Service Brakes — 2 reports
  8. Fuel/Propulsion System — 2 reports
  9. Latches/Locks/Linkages:Tailgate:Latch — 1 reports
  10. Structure — 1 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

1995 · 1997 (2) · 1998 (2) · 1999 (2) · 2000 (3) · 2001 (3) · 2002 (3) · 2003 (2) · 2004 (2) · 2005 (1) · 2006 (1) · 2007 (3) · 2008 (4) · 2009 (5) · 2010 (5) · 2011 (4) · 2012 (3) · 2013 (3) · 2014 (2) · 2015 (6) · 2016 (5) · 2017 (5) · 2018 (5) · 2019 (7) · 2020 (10) · 2021 (6) · 2022 (3) · 2023 · 2024 (3) · 2025 · 2026 (2)

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.

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