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2019 Dodge Journey Recalls & Complaints

1

open safety recall on record

Serious

131 owner complaints filed · Severity Index 0.32 · updated 2026-08-07

The recalls

Serious25V552000

Back Over Prevention: Sensing System: Camera

rearview image that does not display properly reduces the driver's view behind the vehicle, raises the risk of a crash.

Remedy & full details

Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.

Complaint volume

131 this model-year 7 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

11Crashes
0Fires
5Injuries
0Deaths

Across 131 complaints. Severity Index 0.32.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Unknown Or Other27 · 21%Electrical System22 · 17%Back Over Prevention13 · 10%Engine9 · 7%Air Bags8 · 6%Exterior Lighting7 · 5%Power Train6 · 5%Back Over Prevention · S…5 · 4%
  1. Unknown Or Other — 27 reports
  2. Electrical System — 22 reports
  3. Back Over Prevention — 13 reports
  4. Engine — 9 reports
  5. Air Bags — 8 reports
  6. Exterior Lighting — 7 reports
  7. Power Train — 6 reports
  8. Back Over Prevention: Sensing System: Camera — 5 reports
  9. Service Brakes — 5 reports
  10. Seat Belts — 5 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2007 · 2008 · 2009 (8) · 2010 (3) · 2011 (4) · 2012 (6) · 2013 (4) · 2014 (7) · 2015 (6) · 2016 (4) · 2017 (2) · 2018 (6) · 2019 · 2020 (1)

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.

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