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2017 Ford C-Max Recalls & Complaints

1

open safety recall on record

Serious

19 owner complaints filed · Severity Index 0.42 · updated 2026-08-07

The recalls

Serious22V413000

Power Train:Automatic Transmission:Gear Position Indication (Prndl)

damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction.

Remedy & full details

Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.

Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.

Complaint volume

19 this model-year 7 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

1Crashes
2Fires
0Injuries
0Deaths

Across 19 complaints. Severity Index 0.42.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Unknown Or Other4 · 21%Steering3 · 16%Vehicle Speed Control3 · 16%Power Train3 · 16%Wheels · Lugs/Nuts/Bolts/…2 · 11%Fuel System, Gasoline1 · 5%Visibility/Wiper1 · 5%Electrical System1 · 5%
  1. Unknown Or Other — 4 reports
  2. Steering — 3 reports
  3. Vehicle Speed Control — 3 reports
  4. Power Train — 3 reports
  5. Wheels:Lugs/Nuts/Bolts/Studs — 2 reports
  6. Fuel System, Gasoline — 1 reports
  7. Visibility/Wiper — 1 reports
  8. Electrical System — 1 reports
  9. Engine — 1 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2013 (8) · 2014 (8) · 2015 (6) · 2016 (3) · 2017 · 2018 (1)

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.