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2019 Freightliner Cascadia Recalls & Complaints

29

open safety recalls on record

Critical

53 owner complaints filed · Severity Index 1.49 · updated 2026-08-07

The recalls

Critical21V481000

Electrical System:12v/24v/48v Battery:Cables

engine stall raises the risk of a crash.

Remedy & full details

Dealers will repair or replace the battery cables, free of charge. Owner notification letters were mailed on January 7, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-893.

Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2022 Freightliner Cascadia P4, 2021 Western Star WH126, 2020 Western Star WJ121, and 2021-2022 Western Star 49X vehicles. The battery cable terminal may break, resulting in a loss of electrical power and unintended engine stall.

Critical21V357000

Exterior Lighting:Headlights:Bulbs

Melting components can raises the risk of fire.

Remedy & full details

Dealers will install a foam grommet, cut a 4-inch access hole into the inner fender, and add a warning label on both fenders, free of charge. Owner notification letters were mailed on July 9, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-887.

Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2022 Freightliner Cascadia vehicles equipped with halogen headlight assemblies. The halogen headlight bulb may dislodge during replacement and contact other vehicle components, possibly causing them to melt.

Serious18V913000

Steering

Loose tie rod arm bolts may lead to separation of the tie rod arm, resulting in a loss of vehicle control, raises the risk of a crash.

Remedy & full details

DTNA has notified owners, and dealers will inspect the steering arm and tie rod arm bolts for to make sure that they are properly tightened, installing new fasteners as necessary, free of charge. The recall began February 9, 2019. Owners may contact Daimler Trucks at 1-800-547-0712. DTNA's number for this recall is FL-802.

Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Freightliner 114SD, 122SD, 108SD, Cascadia and Business class M2 trucks, Freightliner Custom Chassis XBS, XCL, XCM, MT45, MT55, S2G, S2RV, XCR and XCS custom chassis and Western Star 4700, 4900 and 5700 trucks equipped with Detroit Axle axles. The affected vehicles may have loose steering and tie rod arm bolts.

Serious19V066000

Air Bags:Frontal

If the driver's frontal air bag deploys unexpectedly, it can raises the risk of a crash.

Remedy & full details

Daimler Trucks North America (DTNA) will notify owners, and dealers will remove the air bag as an the interim remedy, free of charge. DTNA is developing a remedy program, which when available, will be communicated to customers and dealers. DTNA issued owners an interim notification on April 5, 2019. The recall began July 19, 2019. Owners may contact Daimler Trucks customer service at 1-800-547-0712. DTNA's number for this recall is FL806. This recall supersedes recall 18V-787.

Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2020 Freightliner Cascadia vehicles equipped with an optional steering wheel air bag. The driver's frontal air bag may deploy unexpectedly.

Serious18V699000

Steering

If the steering wheel detaches, there would be a loss of vehicle control, raises the risk of a crash.

Remedy & full details

DTNA will notify owners, and dealers will correct the steering wheel installation, as necessary, free of charge. The recall began November 21, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL796.

Daimler Trucks North America, LLC (DTNA) is recalling certain 2019 Freightliner Cascadia and Western Star 5700 vehicles. The steering wheel on these vehicles may loosen over time and the steering wheel may detach from the steering column.

Serious18V581000

Engine And Engine Cooling:Engine:Diesel

If the fuel line bursts, fuel may leak onto the road resulting in a roadway hazard for other motorists.

Remedy & full details

Dealers will replace the affected nylon fuel line with a steel fuel line, free of charge. The recall began November 21, 2018. Owners may contact DTNA customer service at 1-800-547-0712 or Cummins customer service at 1-800-286-6467. DTNA's number for this recall is FL789.

Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Freightliner Cascadia, Coronado and 122SD, and Western Star 4900 trucks, equipped with Cummins ISX15 or X15 diesel engines. In certain driving conditions, such as on a long down-hill grade, the fuel line may burst if the fuel pump cooling circuit screen becomes restricted.

Serious18V411000

Service Brakes, Air:Disc:Caliper

If the calipers detach, there would be reduced braking performance, raises the risk of a crash.

Remedy & full details

DTNA will notify owners, and dealers will inspect the brake caliper mounting bolts, tightening them as necessary, free of charge. The recall began on August 13, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-775.

Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2019 Freightliner Cascadia vehicles. The brake caliper mounting bolts on these vehicles may not been properly tightened, potentially resulting in the caliper detaching.

Serious19V370000

Service Brakes, Air:Supply:Reservoir/Tank

insufficient air reservoir volume may reduce brake effectiveness, raises the risk of crash.

Remedy & full details

DTNA will notify owners, and dealers will add air reservoir capacity to the affected vehicles. Owner letters were mailed on November 29, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-815.

Daimler Trucks North America LLC (DTNA) is recalling certain 2004-2019 Freightliner 108SD, 114SD, 122SD, Cascadia, Columbia, Classic, FL80, FLD 120SD, Business Class M2, Western Star 4700, 4900, 6900, Sterling Acterra, L7500, LT7500, L8500, LT8500, L9500, and LT9500 vehicles. The vehicles may have an insufficient service brake air reservoir capacity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems."

Serious18V703000

Service Brakes, Air:Disc:Caliper

Loose brake caliper mounting bolts can reduce brake effectiveness, raises the risk of a crash.

Remedy & full details

DTNA will notify owners, and dealers will check and tighten the brake caliper mounting bolts, free of charge. The recall began December 3, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-794.

Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2019 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Freightliner Custom Chassis Corporation S2C 106 Cab, S2G Cab Chassis, XCL, XCM, XBS, XCP, XCR, Western Star 4700, 4900 and 5700 trucks. The brake caliper mounting bolts may have been insufficiently tightened.

Serious21V689000

Steering:Linkages:Drag:Link:Connection

Drag link separation can cause a complete loss of steering control, raises the risk of a crash.

Remedy & full details

DTNA will inspect the drag link taper joint and repair it as necessary, free of charge. Owner notification letters were mailed on October 29, 2021. Owners may contact DTNA's customer service at 1-800-547-0712. DTNA's number for this recall is FL-900.

Daimler Trucks North America, LLC (DTNA) is recalling certain 2019 Freightliner Classic Cascadia and 2019-2021 Freightliner Cascadia trucks. The drag link taper joint may not have been tightened sufficiently and could come loose, resulting in a complete separation of the drag link from the steering arm.

Serious18V478000

Tires

Tires that have cords visible through the innerliner can have sudden air loss, causing a loss of vehicle control, raises the risk of a crash.

Remedy & full details

DTNA will notify owners, and Continental authorized service facilities will inspect and replace the tires, free of charge. The recall began on September 4, 2018. Owners may contact DTNA customer service at 1-800-547-0712, or Continental customer service at 1-888-799-2168. DTNA's number for this recall is FL-778.

Daimler Trucks North America, LLC (DTNA) is recalling certain 2019 Freightliner Cascadia trucks, equipped with certain Continental Coach HA3 tires, size 315/80R22.5 157/154 L. The cords on these tires may be visible through the innerliner.

Serious18V479000

Tires

Tires with visible cords through the innerliner may have a sudden loss of air, raises the risk of a crash.

Remedy & full details

DTNA will notify owners, and Continental authorized service facilities will inspect and replace the tires, free of charge. The recall began on September 4, 2018. Owners may contact DTNA customer service at 1-800-547-0712, or Continental customer service at 1-888-799-2168. DTNA's number for this recall is FL-779.

Daimler Trucks North America LLC (DTNA) is recalling certain 2019 Freightliner Cascadia vehicles, equipped with certain Continental Hybrid HS3 tires, size 11R22.5 Load Range G. The tire cords may be visible through the innerliner.

Serious20V390000

Service Brakes, Air:Supply:Quick Release Valve

Brakes that pull to one side during automatic braking events may cause a sudden change in vehicle direction, raises the risk of a crash.

Remedy & full details

DTNA will notify owners, and dealers will replace the front left and right single brake modulator valves will be replaced and spacers added, free of charge. The recall began August 28, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-855.

Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2021 Freightliner Cascadia tractor trailers. The single brake modulator valve may be affected by chemical corrosion which can slow down the release timing and cause the brakes to pull to the affected side during automatic braking events.

Serious18V300000

Air Bags:Frontal

incorrectly installed air bag may not function correctly in a crash, raises the risk of injury.

Remedy & full details

DTNA will notify owners, and dealers will inspect the frontal air bag fasteners, tightening them to the proper specification, free of charge. The recall began on July 9, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-771.

Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2019 Freightliner Cascadia vehicles. The fasteners that secure the driver's air bag module within the steering wheel may not have been installed to specification, possibly affecting the frontal air bag deployment in the event of a crash.

Serious18V491000

Electrical System: Instrument Cluster/Panel

Without an ABS or ESC bulb check, the operator may unaware that the warning light bulbs are not working.

Remedy & full details

DTNA will notify owners, and dealers will reprogram the ICU's to ensure a bulb check is performed each time the ignition is turned on, free of charge. Also, the sub-population with Tire Pressure Monitoring (TMPS) will also require replacement parts, free of charge. DTNA issued owners an interim notification on September 18, 2018. The recall began March 5, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-780.

Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2019 Freightliner Cascadia trucks. The Instrument Cluster Unit (ICU) may not perform the required bulb checks for the Anti-lock Brake System (ABS) or Electronic Stability Control (ESC) if the ignition is turned from on to off to on too quickly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems," and 136, "Electronic Stability Control Systems on Heavy Vehicles."

Serious18V353000

Service Brakes, Hydraulic:Foundation Components:Disc:Caliper

If the brake caliper mounting bolts loosen, braking performance may be reduced, raises the risk of a crash.

Remedy & full details

DTNA will notify owners, and dealers will inspect the brake caliper mounting bolts and tighten them as necessary, free of charge. DTNA issued owners an interim notification on July 25, 2018. The recall began September 4, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-772.

Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Freightliner M2 Business Class, 108SD, 114SD and Cascadia trucks, Western Star 4700, 4900, and 5700 trucks, FCCC S2C 106 Cab, S2G Cab, XBR, XBS, XCL, XCM, XCP, XCR, and XCS chassis equipped with air disc brakes. The brake caliper mounting bolts on these vehicles may be insufficiently tightened, allowing the bolts to loosen.

Serious19V367000

Service Brakes, Air:Disc

Loose brake caliper mounting bolts may reduce the brake effectiveness, raises the risk of crash.

Remedy & full details

DTNA will notify the owners and affected vehicle manufacturers, and DTNA dealers will inspect and repair the vehicles, free of charge. The recall is expected to begin July 12, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-816.

Daimler Trucks North America LLC (DTNA) is recalling certain 2019 Freightliner 108SD, 114SD, Business Class M2, Cascadia, Western Star 5700, and FCCC XC Chassis vehicles equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.

Serious20V214000

Exterior Lighting

The vehicle's rearward visibility may be reduced, raises the risk of a crash.

Remedy & full details

DTNA will notify owners, and dealers will inspect and reposition the reflective tape to ensure that it is completely visible, as necessary, free of charge. The recall began May 29, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL848.

Daimler Trucks North America LLC (DTNA) is recalling certain 2006-2020 Freightliner Columbia, 2006-2021 Freightliner Business Class M2, 2007-2020 Freightliner Coronado, 2014-2021 Freightliner 122 SD, 2007 Sterling A 9500, 2006 Freightliner Argosy, 2006-2007 Sterling AT9500, 2008-2021 Freightliner Cascadia, 2006-2008 Freightliner Classic, 2006-2011 Freightliner Century Class, 2006-2010 Freightliner FLD, and 2017 Western Star 5700 vehicles. The rear reflective tape may be partially covered by the mudflap hanger bracket, which may reduce the vehicle's visibility to other drivers on the road. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

Serious19V548000

Service Brakes

Damage to the brake airlines can cause reduced brake effectiveness, raises the risk of a crash.

Remedy & full details

DTNA will notify owners, and dealers will install a new bracket for the height control valve to add additional clearance for the brake airlines, free of charge. The recall began September 16, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-820.

Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner Cascadia vehicles equipped with a certain 40K Light Weight Extra Duty Airliner suspension and 51 inch axle spacing configuration. The brake airlines may be damaged due to inadequate clearance between the ride height control valve and the brake airlines.

Serious20V567000

Exterior Lighting:Brake Lights

If the brake lights remain illuminated, drivers may be unaware when the truck is actually slowing or stopping, raises the risk of a crash.

Remedy & full details

DTNA will notify owners, and dealers will replace the 3-pin brake pressure switch with a 2-pin brake pressure switch along with a jumper harness, free of charge. DTNA issued owners an interim notification on November 17, 2020. Owner notification letters were mailed on November 21, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-863.

Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2021 Cascadia P4 vehicles. The brake lights may remain illuminated after the brake pedal has been released.

Serious20V642000

Power Train:Clutch Assembly

Unintended vehicle movement van raises the risk of a crash.

Remedy & full details

DTNA will notify owners, and dealers will update the software and replace the clutches, free of charge. DTNA issued owners an interim notification on December 7, 2020. Owner notification letters were mailed on May 28, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-865.

Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2019 Freightliner Cascadia, Business Class M2, 108SD, 114SD and 122SD and Western Star 4700, 4900 and 5700 vehicles. An internal component within the clutch assembly may fail, which in certain circumstances could allow the vehicle to move unexpectedly.

Serious20V127000

Service Brakes, Air:Disc:Caliper

Loose brake caliper mounting bolts can reduce brake effectiveness, raises the risk of a crash.

Remedy & full details

DTNA will notify owners, and dealers will inspect and repair the vehicles, free of charge. The recall began May 1, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-845.

Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Western Star 4700 and 5700, Freightliner Custom Chassis S2, Custom Chassis XB, and Custom Chassis XC vehicles equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.

Serious19V711000

Service Brakes, Air:Antilock:Abs Warning Light

Without the alert, an operator may not be aware of an active ABS/ESC malfunction and unknowingly operate the vehicle with reduced ABS/ESC function, raises the risk of a crash.

Remedy & full details

DTNA will notify owners, and dealers will reprogram the ABS/ESC module, free of charge. The recall began December 2, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-830.

Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2020 Freightliner Cascadia vehicles. The ABS Electronic Control Unit (ECU) may not detect an incorrectly functioning solenoid valve for the ABS/ESC module during certain low voltage start conditions, potentially causing the ABS/ESC Malfunction indicator not to illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems" and number 136, "Electronic Stability Control Systems on Heavy Vehicles."

Serious18V522000

Steering:Gear Box:Shaft Pitman

If the pitman arm fractures there would be a loss of steering control, raises the risk of a crash.

Remedy & full details

DTNA will notify owners, and dealers will replace the pitman arms, free of charge. The recall is expected to begin October 6, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-784.

Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2019 Freightliner Cascadia vehicles. Over time, the pitman arms may crack and fracture.

Serious18V525000

Service Brakes, Air:Disc:Caliper

Loose brake caliper mounting bolts can reduce brake effectiveness, raises the risk of a crash.

Remedy & full details

DTNA will notify owners, and dealers will check and tighten the brake caliper mounting bolts, free of charge. The recall began October 5, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-783.

Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2019 Freightliner 108SD, 114SD, 122SD, Cascadia, Columbia, Coronado, and Business Class M2 vehicles. During manufacturing, the brake caliper mounting bolts may have been insufficiently tightened.

Serious18V903000

Power Train:Clutch Assembly

Unintended vehicle movement can raises the risk of a crash.

Remedy & full details

DTNA will notify owners, and dealers will update the software, and repair any physical components, free of charge. DTNA issued owners an interim notification on February 16, 2019. The recall began July 31, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-803.

Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2019 Freightliner 108SD, 114SD, 122SD, Cascadia, Business Class M2, Western Star 4700, 4900, and 5700 vehicles, equipped with certain Eaton ECA heavy-duty truck clutches. An internal component in the clutch assembly may fail, possibly resulting in unintended vehicle movement.

Serious19V136000

Service Brakes, Air:Antilock:Abs Warning Light

Unknowingly operating a truck with an ABS malfunction may raises the risk of a crash.

Remedy & full details

DTNA will notify owners, and dealers will reprogram the ABS module, free of charge. The recall began April 26, 2019. Owners may contact DTNA customer service at 1-800-547-0712. The DTNA number for this recall is FL-810.

Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2019 Freightliner Cascadia vehicles. In the affected vehicles, the Anti-Lock Braking system (ABS) malfunction warning light may not reactivate after the ignition has been turned off and then switched back on. As such, the vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems."

Serious22V817000

Service Brakes, Air:Antilock:Modulator

Brakes that pull to one side during an ACC braking event may cause a sudden change in vehicle direction, raises the risk of a crash.

Remedy & full details

Dealers will inspect and replace the front brake modulator valves, as necessary. Some vehicles will have a software update which will alert driver when a replacement is required. All repairs will be performed free of charge. Owner notification letters were mailed beginning October 16, 2023. DTNA's number for this recall is FL-958. This recall expands and replaces previous recall 20V-390. All vehicles previously repaired under recall 20V-390 will need to have the new remedy performed.

Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2023 Freightliner Cascadia, 2020-2022 Freightliner Business Class M2, and 2022 Freightliner 114SD, and 2020-2023 Western Star 49X, 2021-2023 Western Star 47X, and 2021-2022 Western Star 57X vehicles. The brake modulator valves on the front axle may corrode and cause the vehicle to pull to the affected side during an Adaptive Cruise Control (ACC) braking event.

Serious23V073000

Electronic Stability Control (Esc)

Brakes that pull to one side may cause a sudden change in vehicle direction, raises the risk of a crash.

Remedy & full details

Dealers will inspect and replace the front brake modulator valves, as necessary. Some vehicles will have a software update which will alert driver when a replacement is required. All repairs will be performed free of charge. Owner notification letters were mailed beginning October 13, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL966.

Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2023 Freightliner Cascadia, 2020-2023 Western Star 49X, 2021-2023 Western Star 47X, and 2022 Freightliner 114SD vehicles. The brake modulator valves on the front axle may corrode and cause the vehicle to pull to the affected side during braking initiated by Electronic Stability Control (ESC) or Roll Stability Control (RSC).

Complaint volume

53 this model-year 7 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

7Crashes
3Fires
9Injuries
2Deaths

Across 53 complaints. Severity Index 1.49.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Service Brakes9 · 17%Forward Collision Avoidan…7 · 13%Steering6 · 11%Structure · Body4 · 8%Forward Collision Avoidan…4 · 8%Vehicle Speed Control3 · 6%Forward Collision Avoidan…3 · 6%Engine3 · 6%
  1. Service Brakes — 9 reports
  2. Forward Collision Avoidance: Automatic Emergency Braking — 7 reports
  3. Steering — 6 reports
  4. Structure:Body — 4 reports
  5. Forward Collision Avoidance: Warnings — 4 reports
  6. Vehicle Speed Control — 3 reports
  7. Forward Collision Avoidance — 3 reports
  8. Engine — 3 reports
  9. Suspension — 2 reports
  10. Fuel/Propulsion System — 2 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2005 (3) · 2006 (8) · 2007 (12) · 2008 (22) · 2009 (24) · 2010 (23) · 2011 (23) · 2012 (19) · 2013 (19) · 2014 (21) · 2015 (18) · 2016 (12) · 2017 (20) · 2018 (26) · 2019 · 2020 (20) · 2021 (20) · 2022 (18) · 2023 (6) · 2024 (2) · 2025 (8) · 2026 (3)

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.