RecallRadar

Home → Mazda → Cx-9 → 2020

2020 Mazda Cx-9 Recalls & Complaints

1

open safety recall on record

Serious

26 owner complaints filed · Severity Index 0.23 · updated 2026-08-07

The recalls

Serious21V750000

Seats:Mid/Rear Assembly

seat that slides forward during a crash can transfer excessive force onto a belted occupant, increasing their risk of injury.

Remedy & full details

Dealers will replace the internal parts of the affected second-row seats, free of charge. Owner notification letters were mailed November 4, 2021. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 5221I.

Mazda North American Operations (Mazda) is recalling certain 2020-2021 CX-9 vehicles equipped with 60/40 split bench second-row seats. The left-side second-row seat may unexpectedly slide forward during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."

Complaint volume

26 this model-year 6 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

1Crashes
0Fires
1Injuries
0Deaths

Across 26 complaints. Severity Index 0.23.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Engine5 · 19%Electrical System4 · 15%Unknown Or Other3 · 12%Fuel/Propulsion System3 · 12%Power Train2 · 8%Forward Collision Avoidan…2 · 8%Service Brakes2 · 8%Structure · Body1 · 4%
  1. Engine — 5 reports
  2. Electrical System — 4 reports
  3. Unknown Or Other — 3 reports
  4. Fuel/Propulsion System — 3 reports
  5. Power Train — 2 reports
  6. Forward Collision Avoidance: Automatic Emergency Braking — 2 reports
  7. Service Brakes — 2 reports
  8. Structure:Body — 1 reports
  9. Visibility/Wiper — 1 reports
  10. Tires — 1 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2007 (5) · 2008 (6) · 2009 (7) · 2010 (6) · 2011 (4) · 2012 (4) · 2013 (4) · 2014 (3) · 2015 (2) · 2016 · 2017 · 2018 (2) · 2019 (2) · 2020 · 2021 (1) · 2022 · 2023

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.

From the same data desk

Independent sites, same maintainer, same open-data standards.

TireFit
Is that tyre actually right for your car?
2,808 fitment guides
FuelFacts
What that trip really costs in fuel
Live consumption data
CostCompare
What things cost, city by city
2,123 comparisons