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2019 Ram Promaster City Recalls & Complaints

1

open safety recall on record

Serious

5 owner complaints filed · Severity Index 2.00 · updated 2026-08-07

The recalls

Serious21V728000

Exterior Lighting:Turn Signal

The driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can raises the risk of a crash.

Remedy & full details

Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

Complaint volume

5 this model-year 7 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

1Crashes
0Fires
2Injuries
0Deaths

Across 5 complaints. Severity Index 2.00.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Air Bags1 · 20%Electrical System · Inst…1 · 20%Steering1 · 20%Structure1 · 20%Electrical System1 · 20%
  1. Air Bags — 1 reports
  2. Electrical System: Instrument Cluster/Panel — 1 reports
  3. Steering — 1 reports
  4. Structure — 1 reports
  5. Electrical System — 1 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2015 (4) · 2016 (4) · 2017 (3) · 2018 (2) · 2019 · 2020 (2) · 2021 (3) · 2022

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.

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