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2017 Toyota Prius V Recalls & Complaints

1

open safety recall on record

Serious

14 owner complaints filed · Severity Index 0.43 · updated 2026-08-07

The recalls

Serious20V369000

Hybrid Propulsion System: Inverter

unexpected hybrid power system shut down may raises the risk of a crash.

Remedy & full details

Toyota will notify owners, and dealers will perform a software update for the hybrid system. If the vehicle has experienced an inverter failure with certain hybrid system faults related to this condition, the inverter assembly will be repaired or replaced, prior to software update. All repairs will be performed free of charge. This recall began July 24, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TB10 / 20TA10.

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2013-2015 Prius and 2014-2017 Prius V vehicles not included in recall 18V-684. Excessive voltage in the Intelligent Power Module (IPM) within the inverter may cause the hybrid system to shut down, causing the vehicle to stall while being driven.

Complaint volume

14 this model-year 7 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

3Crashes
0Fires
0Injuries
0Deaths

Across 14 complaints. Severity Index 0.43.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Exterior Lighting4 · 29%Unknown Or Other2 · 14%Structure · Body1 · 7%Visibility/Wiper1 · 7%Electronic Stability Cont…1 · 7%Equipment · Electrical · …1 · 7%Air Bags1 · 7%Vehicle Speed Control1 · 7%
  1. Exterior Lighting — 4 reports
  2. Unknown Or Other — 2 reports
  3. Structure:Body — 1 reports
  4. Visibility/Wiper — 1 reports
  5. Electronic Stability Control (Esc) — 1 reports
  6. Equipment:Electrical:Navigational System(Global Positioning System) — 1 reports
  7. Air Bags — 1 reports
  8. Vehicle Speed Control — 1 reports
  9. Structure:Body:Hatchback/Liftgate:Support Device/Strut — 1 reports
  10. Tires — 1 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2012 (4) · 2013 (3) · 2014 (4) · 2015 (2) · 2016 (1) · 2017 · 2018

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.

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