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2011 Cadillac Cts Recalls & Complaints

2

open safety recalls on record

Serious

148 owner complaints filed · Severity Index 0.53 · updated 2026-08-07

The recalls

Serious14V341000

Air Bags

If the roof rail air bags deploy unexpectedly, there is an increased risk of crash and injury to the occupants.

Remedy & full details

GM will notify owners, and dealers will replace the rear drive shaft assembly, free of charge. General Motors distributed an interim letter to owners on August 27, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14233.

General Motors LLC (GM) is recalling certain model year 2011 Cadillac CTS vehicles manufactured October 18, 2010, to June 2, 2011. In the affected vehicles, vibrations from the drive shaft may cause the vehicle's roll over sensor to command the roof rail air bags to deploy.

Serious14V394000

Electrical System:Ignition

If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, raises the risk of injury.

Remedy & full details

GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14172.

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004-2006 Cadillac SRX vehicles manufactured March 20, 2003, to August 11, 2006. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Complaint volume

148 this model-year 8 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

14Crashes
6Fires
8Injuries
0Deaths

Across 148 complaints. Severity Index 0.53.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Air Bags23 · 16%Power Train20 · 14%Electrical System18 · 12%Engine13 · 9%Steering11 · 7%Exterior Lighting7 · 5%Vehicle Speed Control6 · 4%Service Brakes6 · 4%
  1. Air Bags — 23 reports
  2. Power Train — 20 reports
  3. Electrical System — 18 reports
  4. Engine — 13 reports
  5. Steering — 11 reports
  6. Exterior Lighting — 7 reports
  7. Vehicle Speed Control — 6 reports
  8. Service Brakes — 6 reports
  9. Seats — 4 reports
  10. Unknown Or Other — 4 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2003 (4) · 2004 (6) · 2005 (6) · 2006 (6) · 2007 (6) · 2008 (2) · 2009 (5) · 2010 (3) · 2011 · 2012 (2) · 2013 (2) · 2014 (6) · 2015 (3) · 2016 (4) · 2017 (2) · 2018 (2) · 2019

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.

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