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2004 Cadillac Srx Recalls & Complaints

7

open safety recalls on record

Serious

324 owner complaints filed · Severity Index 0.55 · updated 2026-08-07

The recalls

Serious14V394000

Electrical System:Ignition

If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, raises the risk of injury.

Remedy & full details

GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14172.

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004-2006 Cadillac SRX vehicles manufactured March 20, 2003, to August 11, 2006. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Serious08V527000

Power Train:Automatic Transmission

IF THE VEHICLE IS PARKED OR PARKED ON A SLOPE, THIS CONDITION COULD ALLOW THE VEHICLE TO ROLL raises the risk of A CRASH.

Remedy & full details

DEALERS WILL REPLACE THE PAWL STOPPER AND A BUSHING WITHIN THE SHIFTER ASSEMBLY FREE OF CHARGE. THE RECALL BEGAN ON DECEMBER 3, 2008. OWNERS MAY CONTACT CADILLAC AT 1-800-982-2339 OR THROUGH THEIR WEBSITE AT <A HREF=HTTP://WWW.GMOWNERCENTER.COM>HTTP://WWW.GMOWNERCENTER.COM</A> .

GM IS RECALLING 17,301 MY 2004 CADILLAC SRX VEHICLES EQUIPPED WITH AN AUTOMATIC TRANSMISSION. SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH THE TRANSMISSION SHIFT LEVER CAN BE MOVED FROM THE "PARK" POSITION WITH THE IGNITION "ON" AND WITHOUT THE OPERATOR DEPRESSING THE BRAKE PEDAL OR, IN SOME CASES, THE SHIFTER CAN BE MOVED FROM THE "PARK" POSITION WITH THE IGNITION TURNED OFF.

Serious05V024000

Air Bags

PERSON POSITIONED FOR DRIVING MAY RECEIVE MINOR INJURIES, SUCH AS ABRASIONS, FROM CONTACT WITH A DEPLOYING AIR BAG.

Remedy & full details

DEALERS WILL REPLACE THE SENSING AND DIAGNOSTIC MODULE FREE OF CHARGE. THE RECALL BEGAN ON MAY 20, 2005. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.

ON CERTAIN PASSENGER VEHICLES, AN INTERACTION BETWEEN THE SENSING AND DIAGNOSTIC MODULE AND VEHICLE'S ELECTRICAL SYSTEM MAY CAUSE THE DRIVER'S FRONTAL AIR BAG AND/OR ROOF-MOUNTED SIDE IMPACT AIR BAG TO DEPLOY WHEN THE IGNITION KEY IS TURNED TO THE "ON" POSITION.

Serious04V151000

Service Brakes, Hydraulic:Antilock/Traction Control/Electronic Limited Slip:Control Unit/Module

THIS CAN CAUSE IN AN INCREASE IN BRAKING DISTANCE, WHICH COULD RESULT IN A CRASH.

Remedy & full details

DEALERS WILL REPROGRAM THE ABS TRACTION CONTROL SYSTEM CONTROLLER. OWNER NOTIFICATION BEGAN ON MAY 10, 2004. OWNERS SHOULD CONTACT CADILLAC AT 1-866-982-2339.

ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH ALL WHEEL DRIVE, THE ANTILOCK BRAKE SYSTEM (ABS) MAY IMPROPERLY TEMPORARILY ISOLATE THE DRIVER FROM THE FOUNDATION BRAKE SYSTEM FOR A MAXIMUM OF 1.25 SECONDS.

Serious03V346000

Seats

IN SOME CRASH CONDITIONS, THE SEAT COULD PIVOT REARWARD AND ITS OCCUPANT OR A REAR SEAT OCCUPANT COULD BE INJURED MORE SEVERELY.

Remedy & full details

DEALERS WILL ENSURE THAT BOTH FRONT ANCHOR TABS ARE FULLY SEATED IN THE FLOOR PAN REINFORCEMENT SLOTS. OWNER NOTIFICATION BEGAN SEPTEMBER 19, 2003. OWNERS SHOULD CONTACT GM AT 1-800-458-8006.

CERTAIN PASSENGER AND SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS." ONE OR BOTH FRONT ANCHOR TABS FOR THE FRONT BUCKET SEATS ARE NOT ENGAGED IN THE FLOOR PAN REINFORCEMENT SLOTS. A SEAT WITH ONLY ONE TAB ENGAGED OR NEITHER ENGAGED WOULD NOT MEET THE STATIC REARWARD LOADING TEST REQUIREMENTS OF THE STANDARD.

Serious04V273000

Steering:Linkages

IF THE CONTROL ARM SEPARATES FROM THE KNUCKLE, THE AFFECTED CORNER OF THE VEHICLE WILL DROP AND THE CONTROL ARM WOULD BE FORCED DOWNWARD, CONTACTING THE WHEEL.

Remedy & full details

DEALERS WILL INSPECT THE BALL STUD JOINTS AND MEASURE THE TORQUE OF THE NUT FOR ALL FRONT LOWER CONTROL ARMS IN ALL MODELS AFFECTED AS WELL AS THE REAR LOWER CONTROL ARMS ON THE XLR AND CORVETTE. IF THE TORQUE IS NOT AT SPECIFICATION, THE DEALERS WILL REPLACE THE BALL STUD, THE KNUCKLE, AND THE NUT. IF THE TORQUE IS AT SPECIFICATION, THE DEALERS WILL REPLACE THE NUT/WASHER ASSEMBLY ONLY. THE RECALL WILL BEGIN ON AUGUST 25, 2004. OWNERS SHOULD CONTACT CADILLAC AT 1-866-982-2339 OR CHEVROLET AT 1-800-630-2438.

ON CERTAIN PASSENGER VEHICLES INVOLVED IN THIS CAMPAIGN, THE LOWER CONTROL ARM BALL STUD NUT/WASHER ASSEMBLIES WITH WASHERS WERE MADE OF THE WRONG MATERIAL. THE WASHERS MAY FRACTURE AND BECOME LOOSE OR FALL AWAY FROM THE VEHICLE, REDUCING CLAMP LOAD. SEPARATION OF THE CONTROL ARM BALL STUD AND STEERING KNUCKLE, DUE TO DISENGAGEMENT OF THE TAPERED ATTACHMENT AND RETAINING NUT, IS POSSIBLE.

Moderate05V046000

Vehicle Speed Control:Accelerator Pedal

IF THIS WERE TO OCCUR, GREATER BRAKE PEDAL FORCE AND A LONGER DISTANCE MAY BE REQUIRED TO STOP THE VEHICLE.

Remedy & full details

DEALERS WILL REPLACE THE ACCELERATOR PEDAL ASSEMBLY. THIS RECALL BEGAN ON MARCH 8, 2005. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339 OR PONTIAC AT 1-800-620-7668.

CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 124, 'ACCELERATOR CONTROL SYSTEMS.' IF ONE OF THE TWO ACCELERATOR PEDAL RETURN SPRINGS FAILS AND THE TEMPERATURE IS -22 DEGREES F TO -40 DEGREES F, THE ENGINE MAY NOT RETURN TO IDLE WITHIN THREE SECONDS, AS REQUIRED.

Complaint volume

324 this model-year 6 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

34Crashes
3Fires
25Injuries
0Deaths

Across 324 complaints. Severity Index 0.55.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Electronic Stability Cont…43 · 13%Electrical System33 · 10%Power Train26 · 8%Steering21 · 6%Service Brakes16 · 5%Unknown Or Other15 · 5%Engine15 · 5%Vehicle Speed Control14 · 4%
  1. Electronic Stability Control (Esc) — 43 reports
  2. Electrical System — 33 reports
  3. Power Train — 26 reports
  4. Steering — 21 reports
  5. Service Brakes — 16 reports
  6. Unknown Or Other — 15 reports
  7. Engine — 15 reports
  8. Vehicle Speed Control — 14 reports
  9. Visibility:Sun/Moon Roof Assembly — 11 reports
  10. Traction Control System — 11 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2004 · 2005 (3) · 2006 (3) · 2007 (1) · 2008 · 2009 · 2010 (6) · 2011 (7) · 2012 (3) · 2013 (5) · 2014 (2) · 2015 (4) · 2016 (2)

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.