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2020 Ford Transit Connect Recalls & Complaints

8

open safety recalls on record

Critical

40 owner complaints filed · Severity Index 0.25 · updated 2026-08-07

The recalls

Critical20V636000

Engine And Engine Cooling:Cooling System

If the engine overheats, it can result in engine damage and raises the risk of a fire.

Remedy & full details

Ford will notify owners, and dealers will update the PCM software, free of charge. The recall began November 10, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S60.

Ford Motor Company (Ford) is recalling certain 2019-2020 Transit Connect vehicles equipped with 2.5L engines. The powertrain control module (PCM) software has fail-safe temperature threshold values higher than intended for the engine. This may delay the fail-safe cooling strategy in the event of coolant loss and result in engine overheating.

Critical20V550000

Power Train:Automatic Transmission

Missing or loose bolts on the start stop accumulator endcap could result in a transmission fluid leak and may progress to a loss of transmission function.

Remedy & full details

Ford will notify owners, and dealers will replace the start/stop accumulator, free of charge. The recall began September 23, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S49.

Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.

Critical25V196000

Power Train:Automatic Transmission:Control Module (Tcm/Pcm/Tecm)

engine that overheats raises the risk of a fire.

Remedy & full details

Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed April 21, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S32.

Ford Motor Company (Ford) is recalling certain 2019-2020 Transit Connect vehicles previously repaired incorrectly under recall number 20V-636. The powertrain control module (PCM) software has fail-safe temperature threshold values higher than intended for the engine. This may delay engine cooling and result in engine overheating.

Serious20V791000

Air Bags:Frontal:Driver Side:Inflator Module

Air bag modules missing the first-stage booster propellant will not deploy as intended in a crash, raises the risk of injury.

Remedy & full details

Ford will notify owners, and dealers will replace the affected air bag module on either the driver or passenger side, free of charge. This recall began February 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C26.

Ford Motor Company (Ford) is recalling certain 2020 EcoSport and 2019-2020 Transit Connect vehicles. Depending on the model, either the driver side or passenger side frontal air bag modules are missing the first-stage booster propellant and sleeve. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Serious21V376000

Power Train:Automatic Transmission:Gear Position Indication (Prndl)

damaged or missing bushing may prevent the vehicle from shifting into the intended gear, causing the vehicle to move in an unexpected direction.

Remedy & full details

Dealers will replace the underhood shifter cable bushing, and add a protective cap, free of charge. Owner notification letters were mailed on June 29, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S24.

Ford Motor Company (Ford) is recalling certain 2013-2021 Transit Connect vehicles equipped with 2.5L engines. The bushing that attaches the shifter cable to the transmission may degrade or detach.

Serious22V192000

Visibility:Windshield

During a crash, the windshield may detach from the vehicle, raises the risk of injury.

Remedy & full details

Dealers will inspect the windshield and, if necessary, remove and reinstall the windshield, free of charge. Owner notification letters were mailed on May 11, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S20.

Ford Motor Company (Ford) is recalling certain 2016 and 2020 Transit Connect vehicles. The front windshield may have been manufactured with inadequate adhesion to the vehicle body structure.

Serious22V413000

Power Train:Automatic Transmission:Gear Position Indication (Prndl)

damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction.

Remedy & full details

Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.

Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.

Serious25V442000

Back Over Prevention:Software

rearview camera that displays a blank image can reduce the driver's view behind the vehicle.

Remedy & full details

Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.

Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.

Complaint volume

40 this model-year 6 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

2Crashes
2Fires
0Injuries
0Deaths

Across 40 complaints. Severity Index 0.25.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Power Train10 · 25%Unknown Or Other5 · 13%Visibility4 · 10%Service Brakes4 · 10%Vehicle Speed Control2 · 5%Forward Collision Avoidan…2 · 5%Engine2 · 5%Electronic Stability Cont…1 · 3%
  1. Power Train — 10 reports
  2. Unknown Or Other — 5 reports
  3. Visibility — 4 reports
  4. Service Brakes — 4 reports
  5. Vehicle Speed Control — 2 reports
  6. Forward Collision Avoidance: Automatic Emergency Braking — 2 reports
  7. Engine — 2 reports
  8. Electronic Stability Control (Esc) — 1 reports
  9. Air Bags — 1 reports
  10. Forward Collision Avoidance: Warnings — 1 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2010 (2) · 2011 (1) · 2012 (1) · 2013 (4) · 2014 (15) · 2015 (10) · 2016 (10) · 2017 (6) · 2018 (6) · 2019 (8) · 2020 · 2021 (4) · 2022 (1)

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.

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