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2002 Mercury Grand Marquis Recalls & Complaints

2

open safety recalls on record

Critical

101 owner complaints filed · Severity Index 0.59 · updated 2026-08-07

The recalls

Critical06E056000

Fuel System, Gasoline

FAILURE OF THIS CONNECTION COULD LEAD TO FUEL SPILLAGE AND, IN THE PRESENCE OF AN IGNITION SOURCE, A FIRE COULD OCCUR.

Remedy & full details

UFI WILL NOTIFY OWNERS AND REPLACE THE FILTERS FREE OF CHARGE. THE RECALL BEGAN ON AUGUST 4, 2006. OWNERS MAY CONTACT UFI FILTERS USA AT 800-230-5876.

CERTAIN AFTERMARKET FUEL FILTERS SOLD UNDER THE PUROLATOR BRAND NAME, P/N F65277, SHIPPED FROM JANUARY 16 THROUGH JUNE 2, 2006, FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. DUE TO INCORRECT DESIGN, THE QUICK CONNECTORS MAY NOT FULLY SEAT WITH THE TUBE INTERFACE, EVEN THOUGH THE PERSON MAKING THE CONNECTION MAY BELIEVE THAT THE QUICK CONNECTOR IS FULLY ATTACHED.

Serious15E082000

Steering

If the shafts separate during vehicle operation, a loss of steering control would result, raises the risk of a vehicle crash.

Remedy & full details

Dorman will notify owners, and dealers will replace the steering shaft, free of charge. The recall began on October 28, 2015. Owners may contact Dorman customer service at 1-800-523-2492, option 5.

Dorman Products, Inc. (Dorman) is recalling certain model Dorman Steering Shafts, part number 425-359, Solutions Steering Shafts, part number 7-0359, and OE Solutions Steering Shafts, part number 425-359, manufactured April 17, 2014, to September 28, 2015. These aftermarket replacement steering shafts are sold for use in 1995-2002 Ford Crown Victoria, Mercury Grand Marquis, and Lincoln Town Car vehicles. These steering shafts may separate during operation if the integral fastener is loose or missing and if the interfacing vehicle shaft is compressed in length.

Complaint volume

101 this model-year 8 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

11Crashes
2Fires
8Injuries
0Deaths

Across 101 complaints. Severity Index 0.59.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Vehicle Speed Control16 · 16%Steering9 · 9%Electrical System8 · 8%Seat Belts6 · 6%Suspension5 · 5%Tires · Tread/Belt3 · 3%Tires3 · 3%Exterior Lighting3 · 3%
  1. Vehicle Speed Control — 16 reports
  2. Steering — 9 reports
  3. Electrical System — 8 reports
  4. Seat Belts — 6 reports
  5. Suspension — 5 reports
  6. Tires:Tread/Belt — 3 reports
  7. Tires — 3 reports
  8. Exterior Lighting — 3 reports
  9. Suspension:Rear — 2 reports
  10. Engine And Engine Cooling:Exhaust System — 2 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

1995 (7) · 1996 (6) · 1997 (5) · 1998 (7) · 1999 (5) · 2000 (8) · 2001 (5) · 2002 · 2003 (2) · 2004 (2) · 2005 (5) · 2006 (3) · 2007 (3) · 2008 (3) · 2009 (2) · 2010 (2) · 2011 (2)

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.

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