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2010 Mercury Grand Marquis Recalls & Complaints

2

open safety recalls on record

Serious

35 owner complaints filed · Severity Index 1.77 · updated 2026-08-07

The recalls

Serious14V704000

Steering:Rack And Pinion:Pinion Shaft

Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and raises the risk of a crash.

Remedy & full details

Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25.

Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385. The prior repairs may not have been correctly performed.

Serious13V385000

Steering

If the lower bearing separates, the vehicle may experience a loss of steering, raises the risk of a crash.

Remedy & full details

Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced as necessary. If the steering column lower bearing has separated, a retainer clip will be installed. The recall began on October 23, 2013. Owners may contact Ford at 1-866-436-7332. Ford's recall number is 13S08.

Ford is recalling certain model year 2005-2011 Ford Crown Victoria (including Crown Victoria Police Interceptors), Mercury Grand Marquis, and Lincoln Town Car vehicles. The affected vehicles are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. Severe corrosion can seize the lower intermediate shaft which may cause the upper intermediate shaft to collapse and the steering column lower bearing to separate.

Complaint volume

35 this model-year 11 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

13Crashes
0Fires
9Injuries
0Deaths

Across 35 complaints. Severity Index 1.77.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Steering5 · 14%Structure · Body4 · 11%Vehicle Speed Control3 · 9%Electrical System3 · 9%Exterior Lighting2 · 6%Air Bags2 · 6%Service Brakes2 · 6%Structure1 · 3%
  1. Steering — 5 reports
  2. Structure:Body — 4 reports
  3. Vehicle Speed Control — 3 reports
  4. Electrical System — 3 reports
  5. Exterior Lighting — 2 reports
  6. Air Bags — 2 reports
  7. Service Brakes — 2 reports
  8. Structure — 1 reports
  9. Equipment — 1 reports
  10. Visibility — 1 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

1995 (7) · 1996 (6) · 1997 (5) · 1998 (7) · 1999 (5) · 2000 (8) · 2001 (5) · 2002 (2) · 2003 (2) · 2004 (2) · 2005 (5) · 2006 (3) · 2007 (3) · 2008 (3) · 2009 (2) · 2010 · 2011 (2)

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.

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