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2020 Volkswagen Jetta Recalls & Complaints

6

open safety recalls on record

Critical

78 owner complaints filed · Severity Index 0.15 · updated 2026-08-07

The recalls

Critical24V110000

Fuel System, Gasoline

fuel leak in the presence of an ignition source raises the risk of a fire.

Remedy & full details

Dealers will replace the suction pump, free of charge. Final owner notification letters for Audi owners were mailed on July 25, 2024. Final owner letters for VW owners were mailed on August 13, 2024. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are VW: 20UF/Audi: 20YF. Vehicles that were previously recalled under 16V-647 will need to have the new remedy completed. This recall expands and replaces previous recall number 16V-647.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.

Serious20V505000

Seats

In the event of a rear-end crash, the backrest adjustment could break, possibly reducing the amount of occupant restraint, thus increasing risk of injury.

Remedy & full details

Volkswagen will notify owners, and dealers will inspect the front seats, and, as necessary, replace the seatback frames, free of charge. The recall began September 11, 2020. Volkswagen owners may contact their customer service at 1-888-241-2289. Audi owners may contact their customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 72L1, 72K8, and 72K9.

Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. Parts of the front seat frame and backrest adjuster may not have been welded properly.

Serious21V492000

Air Bags: Air Bag/Restraint Control Module

Incorrect positioning of the air bag control module can cause the vehicle's air bags to deploy improperly during a crash, raises the risk of injury.

Remedy & full details

Dealers will replace the air bag control module, free of charge. Owner notification letters were mailed on January 28, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69CK.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Jetta and Jetta GLI vehicles. The air bag control module was welded in the incorrect position.

Serious20V359000

Service Brakes, Hydraulic:Foundation Components:Disc:Caliper

If a brake caliper bolt comes loose, it may affect the vehicle's brake performance, raises the risk of a crash.

Remedy & full details

Volkswagen will notify the owner, and a dealer will replace all four front brake caliper bolts, free of charge. The recall began July 1, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 47Q2.

Volkswagen Group of America, Inc. (Volkswagen) is recalling one 2020 Jetta vehicle. The front brake caliper bolts may come loose.

Serious22V815000

Tires:Pressure Monitoring And Regulating Systems

undetected sudden loss of pressure in all four tires raises the risk of a crash.

Remedy & full details

Dealers will update the TPMS software, free of charge. Owner notification letters were mailed November 18, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 or Audi’s customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Audi) 45J7, and (VW) 45J6 and 45J8.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."

Serious23V604000

Electrical System:Ignition:Switch

Ignition switch failure can cause the electrical system to shut down and the engine to stall while driving, raises the risk of a crash.

Remedy & full details

Dealers will replace the ignition switch, free of charge. Owner notification letters were mailed February 1, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 28H7.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.

Complaint volume

78 this model-year 6 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

2Crashes
0Fires
2Injuries
0Deaths

Across 78 complaints. Severity Index 0.15.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Electrical System14 · 18%Unknown Or Other13 · 17%Engine12 · 15%Service Brakes7 · 9%Power Train7 · 9%Fuel/Propulsion System5 · 6%Vehicle Speed Control3 · 4%Steering3 · 4%
  1. Electrical System — 14 reports
  2. Unknown Or Other — 13 reports
  3. Engine — 12 reports
  4. Service Brakes — 7 reports
  5. Power Train — 7 reports
  6. Fuel/Propulsion System — 5 reports
  7. Vehicle Speed Control — 3 reports
  8. Steering — 3 reports
  9. Air Bags — 2 reports
  10. Forward Collision Avoidance: Warnings — 2 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

1995 (6) · 1996 (2) · 1997 (2) · 1998 (3) · 1999 (7) · 2000 (5) · 2001 (7) · 2002 (7) · 2003 (4) · 2004 (5) · 2005 (7) · 2006 (6) · 2007 (6) · 2008 (6) · 2009 (7) · 2010 (5) · 2011 (10) · 2012 (8) · 2013 (6) · 2014 (5) · 2015 (8) · 2016 (5) · 2017 (7) · 2018 (3) · 2019 (11) · 2020 · 2021 (4) · 2022 (1) · 2023 · 2024 · 2025 (2) · 2026 (1)

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.