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2021 Volkswagen Jetta Recalls & Complaints

4

open safety recalls on record

Serious

99 owner complaints filed · Severity Index 0.55 · updated 2026-08-07

The recalls

Serious21V038000

Seats

The seat can move front and back without restriction if bolts are missing, raises the risk of injury during a crash.

Remedy & full details

Volkswagen will notify owners, and dealers will inspect the front seat tracks and, as necessary, install the bolts, free of charge. The recall began February 18, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 72L6.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen Tiguan Long Wheelbase and Jetta vehicles. Bolts may be missing from the front seat tracks.

Serious21V492000

Air Bags: Air Bag/Restraint Control Module

Incorrect positioning of the air bag control module can cause the vehicle's air bags to deploy improperly during a crash, raises the risk of injury.

Remedy & full details

Dealers will replace the air bag control module, free of charge. Owner notification letters were mailed on January 28, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69CK.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Jetta and Jetta GLI vehicles. The air bag control module was welded in the incorrect position.

Serious20V716000

Back Over Prevention: Sensing System: Camera

black or frozen rear view image reduces the driver's visibility when reversing, raises the risk of a crash.

Remedy & full details

Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall began December 11, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91BB/91BC.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Serious22V514000

Back Over Prevention: Sensing System: Camera

rearview camera that does not display an image reduces the driver's rear view, raises the risk of a crash.

Remedy & full details

Dealers will update the infotainment software, free of charge. Owner notification letters are expected to be mailed September 16, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 91DV.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Golf GTI, Jetta GLI, Jetta NF, Arteon FL, Tiguan LWB, 2022 Taos, Jetta PA, Tiguan PA, 2021-2022 Atlas Cross Sport, and Atlas FL vehicles. The manufacturing process of the eMMC memory module in the infotainment system may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Complaint volume

99 this model-year 7 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

6Crashes
0Fires
3Injuries
3Deaths

Across 99 complaints. Severity Index 0.55.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Service Brakes24 · 24%Electrical System12 · 12%Unknown Or Other10 · 10%Fuel/Propulsion System9 · 9%Engine5 · 5%Forward Collision Avoidan…5 · 5%Air Bags3 · 3%Seat Belts3 · 3%
  1. Service Brakes — 24 reports
  2. Electrical System — 12 reports
  3. Unknown Or Other — 10 reports
  4. Fuel/Propulsion System — 9 reports
  5. Engine — 5 reports
  6. Forward Collision Avoidance: Automatic Emergency Braking — 5 reports
  7. Air Bags — 3 reports
  8. Seat Belts — 3 reports
  9. Steering — 3 reports
  10. Forward Collision Avoidance: Warnings — 3 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

1995 (6) · 1996 (2) · 1997 (2) · 1998 (3) · 1999 (7) · 2000 (5) · 2001 (7) · 2002 (7) · 2003 (4) · 2004 (5) · 2005 (7) · 2006 (6) · 2007 (6) · 2008 (6) · 2009 (7) · 2010 (5) · 2011 (10) · 2012 (8) · 2013 (6) · 2014 (5) · 2015 (8) · 2016 (5) · 2017 (7) · 2018 (3) · 2019 (11) · 2020 (6) · 2021 · 2022 (1) · 2023 · 2024 · 2025 (2) · 2026 (1)

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.