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2020 Dodge Durango Recalls & Complaints

2

open safety recalls on record

Serious

71 owner complaints filed · Severity Index 0.68 · updated 2026-08-07

The recalls

Serious20V191000

Back Over Prevention: Sensing System: Camera

The lingering rearview image can distract the driver, raises the risk of a crash.

Remedy & full details

Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Serious21V280000

Air Bags:Critical Fasteners

loose or missing fastener may cause the side curtain air bag to deploy incorrectly, raises the risk of injury.

Remedy & full details

Dealers will tighten or replace the fastener, free of charge. Owner notification letters were sent on May 7, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y16.

Chrysler (FCA US, LLC) is recalling certain 2020-2021 Dodge Durango vehicles. The Side Air Bag Inflatable Curtain (SABIC) fastener may be loose or missing.

Complaint volume

71 this model-year 6 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

0Crashes
4Fires
9Injuries
0Deaths

Across 71 complaints. Severity Index 0.68.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Exterior Lighting20 · 28%Electrical System9 · 13%Engine7 · 10%Unknown Or Other6 · 8%Steering3 · 4%Structure · Body3 · 4%Vehicle Speed Control3 · 4%Service Brakes3 · 4%
  1. Exterior Lighting — 20 reports
  2. Electrical System — 9 reports
  3. Engine — 7 reports
  4. Unknown Or Other — 6 reports
  5. Steering — 3 reports
  6. Structure:Body — 3 reports
  7. Vehicle Speed Control — 3 reports
  8. Service Brakes — 3 reports
  9. Power Train — 3 reports
  10. Air Bags — 3 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

1997 (2) · 1998 (6) · 1999 (5) · 2000 (4) · 2001 (7) · 2002 (6) · 2003 (6) · 2004 (9) · 2005 (9) · 2006 (10) · 2007 (4) · 2008 (2) · 2009 (4) · 2011 (8) · 2012 (10) · 2013 (11) · 2014 (11) · 2015 (4) · 2016 (3) · 2017 (2) · 2018 (5) · 2019 (4) · 2020 · 2021 (7) · 2022 (6) · 2023 (1) · 2024 · 2025 · 2026

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.

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