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2023 Dodge Durango Recalls & Complaints

1

open safety recall on record

Serious

46 owner complaints filed · Severity Index 0.52 · updated 2026-08-07

The recalls

Serious23V640000

Power Train:Automatic Transmission:Lever And Linkage:Column Shift

sudden loss of drive power can raises the risk of a crash.

Remedy & full details

Dealers will replace the instrument panel mounted shifter boot, free of charge. Owner notification letters were mailed November 7, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 94A.

Chrysler (FCA US, LLC) is recalling certain 2023 Dodge Durango Pursuit vehicles equipped with an instrument panel mounted shifter. The shifter may experience an interference with the shifter boot and come out of gear while driving, which can result in a sudden loss of drive power.

Complaint volume

46 this model-year 9 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

4Crashes
0Fires
4Injuries
0Deaths

Across 46 complaints. Severity Index 0.52.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Exterior Lighting9 · 20%Power Train8 · 17%Electrical System6 · 13%Engine5 · 11%Fuel/Propulsion System3 · 7%Air Bags3 · 7%Forward Collision Avoidan…2 · 4%Forward Collision Avoidan…2 · 4%
  1. Exterior Lighting — 9 reports
  2. Power Train — 8 reports
  3. Electrical System — 6 reports
  4. Engine — 5 reports
  5. Fuel/Propulsion System — 3 reports
  6. Air Bags — 3 reports
  7. Forward Collision Avoidance: Automatic Emergency Braking — 2 reports
  8. Forward Collision Avoidance: Warnings — 2 reports
  9. Vehicle Speed Control — 2 reports
  10. Visibility/Wiper — 1 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

1997 (2) · 1998 (6) · 1999 (5) · 2000 (4) · 2001 (7) · 2002 (6) · 2003 (6) · 2004 (9) · 2005 (9) · 2006 (10) · 2007 (4) · 2008 (2) · 2009 (4) · 2011 (8) · 2012 (10) · 2013 (11) · 2014 (11) · 2015 (4) · 2016 (3) · 2017 (2) · 2018 (5) · 2019 (4) · 2020 (2) · 2021 (7) · 2022 (6) · 2023 · 2024 · 2025 · 2026

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.

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