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2024 Kia Sorento Recalls & Complaints

2

open safety recalls on record

Serious

53 owner complaints filed · Severity Index 1.23 · updated 2026-08-07

The recalls

Serious24V287000

Electrical System:Wiring

loss of power steering assist raises the risk of a crash.

Remedy & full details

Dealers will inspect and repair, or replace the MDPS wiring harness as necessary, free of charge. Owner notification letters were mailed May 7, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC309.

Kia America, Inc. (Kia) is recalling certain 2024 Sorento vehicles. The motor driven power steering (MDPS) wiring harness may be incorrectly assembled, which can result in a loss of power steering assist.

Serious25V006000

Electrical System:Body Control Module:Software

loss of headlights and taillights can reduce visibility, raises the risk of a crash.

Remedy & full details

Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."

Complaint volume

53 this model-year 10 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

12Crashes
3Fires
8Injuries
0Deaths

Across 53 complaints. Severity Index 1.23.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Electrical System10 · 19%Unknown Or Other6 · 11%Structure · Body6 · 11%Engine4 · 8%Service Brakes4 · 8%Power Train3 · 6%Visibility/Wiper3 · 6%Exterior Lighting2 · 4%
  1. Electrical System — 10 reports
  2. Unknown Or Other — 6 reports
  3. Structure:Body — 6 reports
  4. Engine — 4 reports
  5. Service Brakes — 4 reports
  6. Power Train — 3 reports
  7. Visibility/Wiper — 3 reports
  8. Exterior Lighting — 2 reports
  9. Forward Collision Avoidance: Automatic Emergency Braking — 2 reports
  10. Seat Belts — 2 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2003 (1) · 2004 · 2005 · 2006 (1) · 2007 (4) · 2008 (3) · 2009 (3) · 2010 (2) · 2011 (8) · 2012 (5) · 2013 (5) · 2014 (6) · 2015 (3) · 2016 (8) · 2017 (4) · 2018 (3) · 2019 (2) · 2020 (1) · 2021 (4) · 2022 (6) · 2023 (3) · 2024 · 2025 (3) · 2026 (2)

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.

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