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2017 Porsche Cayenne Recalls & Complaints

2

open safety recalls on record

Serious

22 owner complaints filed · Severity Index 0.27 · updated 2026-08-07

The recalls

Serious18V844000

Equipment

If the ski bag detaches during a crash, it can raises the risk of injury.

Remedy & full details

Porsche will notify owners, and dealers will replace the ski bags, free of charge. The recall began January 10, 2019. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AJ12.

Porsche Cars North America, Inc. (Porsche) is recalling certain 2017 Porsche Cayenne Turbo S, Cayenne Turbo, Cayenne Plug-in Hybrid, Cayenne GTS, Cayenne Plug-in Hybrid Platinum Edition, Macan Turbo and Macan GTS vehicles, 2017-2018 Cayenne S, Macan, Cayenne Platinum Edition and Macan S vehicles and 2018 Cayenne vehicles equipped with the optional ski bag. The ski bag fastening strap may have been sewn with incorrect thread, possibly resulting in the strap seams tearing and the ski bag being unsecured in the event of a crash.

Serious22V656000

Exterior Lighting:Headlights

Improperly adjusted headlights may not illuminate the road properly, or cause a glare to oncoming drivers, which can raises the risk of a crash.

Remedy & full details

Dealers will inspect the headlights for sealing caps and install missing caps as necessary, free of charge. Owner notification letters were mailed October 28, 2022. Owners may contact Porsche's customer service at 1-800-767-7243. Porsche's number for this recall is ANB4.

Porsche Cars North America, Inc. (Porsche) is recalling certain 2003-2020 Porsche Macan, Cayenne, Panamera, and Cayman S, 2001-2004 Boxster, Boxster S, 2004 Boxster 50 JAHRE SPYDER 550 vehicles. Please see the recall report for a complete list of all affected models and model years. The caps that cover the low-beam headlight horizontal adjustment screws are missing, which can allow the headlights to be improperly adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

Complaint volume

22 this model-year 7 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

3Crashes
0Fires
0Injuries
0Deaths

Across 22 complaints. Severity Index 0.27.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Unknown Or Other4 · 18%Electrical System4 · 18%Fuel/Propulsion System3 · 14%Exterior Lighting3 · 14%Engine3 · 14%Air Bags2 · 9%Structure · Body1 · 5%Service Brakes1 · 5%
  1. Unknown Or Other — 4 reports
  2. Electrical System — 4 reports
  3. Fuel/Propulsion System — 3 reports
  4. Exterior Lighting — 3 reports
  5. Engine — 3 reports
  6. Air Bags — 2 reports
  7. Structure:Body — 1 reports
  8. Service Brakes — 1 reports
  9. Power Train — 1 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

2003 (2) · 2004 (6) · 2005 (4) · 2006 (3) · 2008 (3) · 2009 (2) · 2010 (2) · 2011 (3) · 2012 (4) · 2013 (3) · 2014 (3) · 2015 (2) · 2016 (2) · 2017 · 2018 (1) · 2019 (6) · 2020 (4) · 2021 (5) · 2022 (2) · 2023 (1) · 2024 (4) · 2025 (2) · 2026 (1)

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.