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2021 Toyota Camry Recalls & Complaints

1

open safety recall on record

Serious

195 owner complaints filed · Severity Index 0.79 · updated 2026-08-07

The recalls

Serious23V865000

Air Bags:Sensor:Occupant Classification

air bag that does not deploy during a crash raises the risk of injury.

Remedy & full details

Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.

Complaint volume

195 this model-year 7 median, same year

Volume alone is not a fault rate — popular vehicles attract more reports. Read it next to the severity mix below.

What owners reported happened

31Crashes
2Fires
19Injuries
1Deaths

Across 195 complaints. Severity Index 0.79.

Severity Index weights each complaint's reported outcome (death ×10, injury ×4, fire ×3, crash ×2) and divides by total complaints. It measures how severe reports are, not how often faults occur.

What owners report most

Air Bags77 · 39%Unknown Or Other21 · 11%Service Brakes13 · 7%Power Train11 · 6%Electrical System7 · 4%Forward Collision Avoidan…6 · 3%Engine6 · 3%Steering4
  1. Air Bags — 77 reports
  2. Unknown Or Other — 21 reports
  3. Service Brakes — 13 reports
  4. Power Train — 11 reports
  5. Electrical System — 7 reports
  6. Forward Collision Avoidance: Automatic Emergency Braking — 6 reports
  7. Engine — 6 reports
  8. Steering — 4 reports
  9. Lane Departure: Assist — 4 reports
  10. Structure:Body — 4 reports

What to do

  1. Find your 17-character VIN on the driver's door jamb or the base of the windscreen.
  2. Check it against NHTSA's official lookup at nhtsa.gov/recalls — the authoritative record for your exact car.
  3. Book the repair with any franchised dealer. Safety recall work is free, with no time limit and regardless of who owns the car now.

Other model years

1995 (5) · 1996 (7) · 1997 (4) · 1998 (3) · 1999 (2) · 2000 (4) · 2001 (4) · 2002 (4) · 2003 (1) · 2004 (3) · 2005 (5) · 2006 (5) · 2007 (10) · 2008 (8) · 2009 (10) · 2010 (9) · 2011 (5) · 2012 (2) · 2013 (2) · 2014 (3) · 2015 (1) · 2016 (2) · 2017 (3) · 2018 (8) · 2019 (6) · 2020 (3) · 2021 · 2022 (1) · 2023 (2) · 2024 (1) · 2025 (1)

Numbers in brackets are open recall campaigns for that year.

Questions

Does an open recall mean the car is unsafe to drive?

Not usually. NHTSA issues a "do not drive" or "park outside" advisory when a defect is dangerous enough to keep you out of the car — those are flagged Critical above. Everything else should be repaired promptly but is not an immediate stop-driving order.

Do I pay for recall repairs?

No. Federal law requires the manufacturer to fix a safety recall free of charge, including parts and labour, whether or not you are the original owner.

Why are there complaints but no recalls?

Complaints are unverified reports filed by owners. They can prompt an investigation, but many never become recalls — either the fault isn't safety-related or it isn't widespread.

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